Local and online data source missing
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Hey team,
I've logged in this morning and looks like RDM is missing my configs. Jumped online to Decolutions Cloud and cant see any of my backups there either.
Please send help. Stumped for what to do next.
Regards,
Jack.
All Comments (3)
Hello,
Which version of RDM are you currently using and could you please provide me your Devolutions Cloud address?
In order to regain access to your entries, you could create a new Devolutions Online Drive instance in RDM.
Doing so, you should be able to see your entries.
For more information on this type of Data Source, please refer to the following link:
https://help.remotedesktopmanager.com/datasource_dod.htm
Best regards,
James Lafleur
Cheers mate,
Version: Enterprise 14.0.6.0 64-BIT
This sorted me out but still unsure how the local source went missing.
Realised I was looking in the wrong place for the backups to restore from. I ran the restore from RDM and it connected me to the cloud backup.
Regards,
Jack.
Hello,
Glad to see that this information was helpful to you.
Usually, this type of issue occurs when a system scan from an antivirus wipe the content of your configuration file stored in your %LocalAppData% under the "Devolutions" folder.
is it possible that this is what happened?
Best regards,
James Lafleur
