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Macro to record Helpdesk number and record in Log Comment

Macro to record Helpdesk number and record in Log Comment

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toby

Hello,
Is it possible to prompt a user before logging onto a server the Helpdesk Call number and then to record this call number in the Log Comments?

All Comments (1)

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Maurice Côté

Hello,

Properties of sessions -> Logs -> Prompt for comment on open, which will allow you to enter a comment


You can make it mandatory by ticking Open comment is required.


https://help.remotedesktopmanager.com/entrytypes_logs.htm

We do have a feature coming to integrate with ticketing systems, but AFAIK it would be only in our Privileged Access Management features of our Devolutions Password Server.

Best regards,

Maurice