Error Message - Unable to Connect to your Data Source
Hello team,
I'm using Version 5.0.5.0 (64-bit) and have registered on the website. However when I try login to using the Remote Desktop Manager software I get the following:
Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: Unable to connect to the remote server ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XX.XXX.XX.XX:XXXX
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Devolutions.Cloud.ApiWrapper.RestClient.GetInfoDataFromBodyRequest[T,K](String apiUrl, T postObject)
at Devolutions.Cloud.ApiWrapper.CloudWebClient.Login(String userName, RDMOLoginParameters parameters)
at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String userName, String password, String datasourceID)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.c4695ce5e71700cb310a512355b140e18(String c18973cea236a9feff75c32ca7d1697d5, String ceb81d1ee93f91e0bc57f34876c263863)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.Login(Boolean force, Boolean silent, RDMOLoginDialogSource dialogSource)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.c33b821ce9726ae2e15e10d7f7509f0e8(Boolean ccb384555eef04b70e8173229543ced25, RDMOLoginDialogSource c7effc5b121a8518e1bd5e3523d63b52c)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.ce57bac3303b53bcae61b96e7b3d94311()
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.ApplyUserLicense()
at Devolutions.RemoteDesktopManager.Forms.FrmRegistrationFreeOption.c5baaa48f2b97598f78fe56a3ca637c1d()
at Devolutions.RemoteDesktopManager.Forms.FrmRegistrationFreeOption.c2c962c27d87daccb7208d1437e6c16f1(Object c19f185fd70cefc696ba148af1c4faf54, EventArgs cf1018bb83ec7debd818319fd3cb4844e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
--- End of inner exception stack trace ---
Any and all assistance would be much appreciated!
Regards,
Darren Higgins
All Comments (5)
Hello,
You are trying to access our Devolutions Online Database service, but it doesn't respond. I have checked and I see no downtime on our end.
Best regards,
Maurice
Hello Maurice,
Please see my answers to your questions as follows:
1) Can you open a browser to https://cloud.devolutions.net and log in to confirm that you can indeed reach our services?
2) Do you have a proxy in place?
Yes we do, however I was not on our Network and I had disabled Proxy setting via Internet Properties | Connections | LAN settings all but Automatically detect settings were un-ticked.
3) The IP you used to post to this forum is listed in South Africa, is this really where you are? We are using a north american zone, it may have just been a transient networking issue.
Yes, I am based in South Africa. I will try tonight again from a completely different Network, but still in South Africa.
Regards,
Darren
How about: https://dodb.devolutions.net
Stéfane Lavergne
Hi,
Yes I can access that too.
Regards,
Darren
Right so something was bothering me about the proxy question and as much as my proxy was off under Internet Properties, etc. I had a look and at some point I added proxy settings on the Remote Desktop Manager application (File | Options | Proxy (Web)) once I removed that, the application worked.
So I apologise for wasting everyone's time, it was a noob mistake!
However, THANK YOU for all the assistance, much appreciated!
Regards,
Darren