RDM file -> refresh after network change generates unexpected exception and password server error

When I attempt to do a file->refresh after putting my laptop to sleep, RDM shows an unexpected exception:

Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: Unexpected exception ---> System.Net.WebException: Unexpected exception

at Devolutions.Server.ApiWrapper.RestClient.GetResponse[T](HttpWebRequest request)

at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.cfd23ab33f7c1744d0a58e1a2eba34749.c787e16f94d9bb690ed1854e16d496fe1()

at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c5f4f6c72c053c0cd60a62abeeaa43fdf[cb75a0a5d15a1ad8b8a8a5e57cca214a3](c31561c0d54939abd223ac7c0cf30e7e6`1 c6cc9ab02b2ea9ccd42c7c0497677bcc2, ExecuteActionLogMode c92f46156e371279a4f61cd5822be5fee)

--- End of inner exception stack trace ---

And the devolutions password server emails me this error:

The following error was received by jbyrkit@pao.pinellas.gov at 11/28/2018 7:52:02 AM

Error:

DirectoryServicesCOMException - The user name or password is incorrect. at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind() at System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne) at System.DirectoryServices.DirectorySearcher.FindOne() at Devolutions.RemoteDesktopManager.Managers.DirectoryServicesManager.GetGroups(UserPrincipal userPrincipal, PrincipalContext context, DirectoryServicesQueryParameter parameter) at Devolutions.RemoteDesktopManager.Managers.DirectoryServicesManager.GetUserDetails(String fullName, DirectoryServicesQueryParameter directoryServicesQueryParameter, Boolean isMultiDomain, RoleEntity[] roleNames) at Devolutions.Server.Controllers.APIControllers.V2.BackendApiController.GetCurrentUser(GetCurrentUserData data) at lambda_method(Closure , Object , Object[] ) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.b__9(Object instance, Object[] methodParameters) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken) --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ApiControllerActionInvoker.d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.ActionFilterAttribute.d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Web.Http.Filters.ActionFilterAttribute.d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.ActionFilterAttribute.d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.ActionFilterAttribute.d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Web.Http.Filters.ActionFilterAttribute.d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.ActionFilterAttribute.d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ActionFilterResult.d__2.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ExceptionFilterResult.d__0.MoveNext() --- Default

Source:

System.DirectoryServices

This may be related to the windows authentication issues you've been dealing with, since my actual domain is pao2k\jbyrkit (jbyrkit@pao2k.co.pinellas.fl.us), but because we participate in office365 under another tenant, we use an alternate UPN...jbyrkit@pao.pinellas.gov.

I have to exit RDM and then re-run it to get things to work again.

RDM version 14.0.6.0

DPS version 6.0.2.0 (maybe 6.0.1.0), see attached screen shot. it says both 6.0.2.0 and 6.0.1.0 and keeps wanting to upgrade to 6.0.2.0 which i do.