Unable to retrieve MAC addresses

Unable to retrieve MAC addresses

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I am unable to retrieve any MAC addresses with the Enterprise Edition. I started out with the standard edition and upgraded to Enterprise. We are currently using ver 5.6.2.0.

I click the Discover button and nothing happens.

All Comments (4)

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Hi,
The computer must be in your LAN and in the same subnet.

Do you have a special configuration ?

David Hervieux
Devolutions inc.

David Hervieux

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I have had no success with any machines, even my own. I am the local admin on all our machines too. They are all in the same subnet.

I tried an uninstall of RDM but that did not seem to get rid of the settings.

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Hi,
Don't uninstall it, maybe it's a firewall problem. I use this API to get the information:

http://msdn.microsoft.com/en-us/library/aa366358(VS.85).aspx

I continue my search, but it might be so many things.

David Hervieux
Devolutions inc.

David Hervieux

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Hello,

I don't know if this could help but I find out that when trying to get MAC from 2000 server OS it is not working.

While 2003 work (same segment)

Matt