RDM frequently stops responding

Disabled

Published 7 years ago

Hello,

I'm having a problem with RDM frequently stops responding. I have to wait few seconds before it becomes available again.

Is there anyway to fix this issue? My RDM is version 13.6.7.0 64-bit and I'm using SQL Express database with Devolutions Password Server.

Regards,
Tong

All Comments (3)

Jeff Dagenais

Published 7 years ago

Hello,

What version of Password Server are you running?

Could you also go in Help -> Diagnostic and send us this report please.

Let me know when it's done.

Best regards,

Jeff Dagenais

tong

Published 7 years ago

Hi,

The Devolution Password Server version is 5.0.2.0. I just send you the Diagnostic.

Thank you for your help.

Best Regards,
Tong

Jeff Dagenais

Published 7 years ago

Hello,

Thank you for the report.

I suspect that the issue occurs because with RDM 13.6.7.0, you should use DVLS 5.1.1.0.

Is it possible for you to upgrade DVLS?
https://helpserver.devolutions.net/upgrade_rdms.htm

We can schedule a free remote session with you if you would like us to do this together. If it's the case, just send us an email at ticket@devolutions.net.

Best regards,

Jeff Dagenais