prompted for credentials when using RDP gateway

Hello,

How the RD Gateway is configured in your RDP session? Could you post a screenshot of the Connection tab?

Does the RD Gateway use the same credential configured in the remote session to establish the connection?

Best regards,

Hi Jeff,

I found the solution. I will let you tell me if it is a bug or not ;-)

if the RDP connection is setup with display=external and the connection is open using the "open (embedded tab)" button then it works correctly I am not prompt for credentials, if I use the "Open (External)" button I am prompted for credentials

if the RDP connection is setup with display=embedded or undocked and the connection is open using the "open (embedded tab)" or "Open Session" button then it works correctly I am not prompt for credentials, if I use the "Open (External)" button I am prompted for credentials.

I tested it in another environment with the latest version 13.6.7 and the results are the same.

Is it a bug?

Best Regards

Cédric

Hello,

It seems to be a bug with the Open External button.

I have opened a ticket and asked our QA department to try to reproduce this issue internally.

The ticket number is DEVO-598

Best regards,

Hello,

I would like you to test something for us if possible.

Could you go in File -> Options -> Types -> RDP and check/uncheck the Use RDP Gateway generic credentials option to see if that help.

Best regards,

Hi Jeff,

check/uncheck this option does not change the result with the "Open External" button.

Regards

Cédric

Hello,

Thank you for your feedback.

FYI - We are still waiting for our QA department to reproduce your issue.