Credential repository doesn't work for some user

Hello,

Sure we can book an appointment for a remote session. Please contact us at ticket@devolutions.net and we will send you our online calendar.

Best regards

Hello Erica,
I send an e-mail on 06.09.2018 to ticket@devolutoins.net.

But no response.

Regards
Andreas

Hello Andreas,

Sorry that you didn't received any answer from ticket@devolutions.net.

Could you please try to login on our portal to see the open ticket DEVO-432 assigned to you? You should see the message with the link to book an appointment.

https://devolutions.atlassian.net/servicedesk/customer/portal/1

Please let me know if you are unable to reach or read the ticket.


Best regards,

Hello Erica,
on this link, my credentials doesn't work.

Regards
Andreas

Hello,

Have you tried to create an account with your email?

If you never logged on this portal, you need to create an account.

Best regards,

Hello Andreas,

I have few questions about your RDM Agent issue.

1- Do you know if multiple processes are started on opening a session on the jump host machine?
2- Could you please try to close RDM Agent and then reopen it? Does it load faster than when you connect on the jump host?
3- Is the RDM Agent installed as a stand alone application or RDM is also installed on the jump host?

For your information, RDM Agent cannot be loaded as a background process or service.

Best regards,

Hello Andreas,

About the $DATA_SOURCE_USERNAME$ variable, please enable the Allow data source credential variables in the Data Source configuration (File - Data Sources). This should do the trick.



Best regards,

1- Do you know if multiple processes are started on opening a session on the jump host machine?

Only one.


2- Could you please try to close RDM Agent and then reopen it? Does it load faster than when you connect on the jump host?
Not faster.

3- Is the RDM Agent installed as a stand alone application or RDM is also installed on the jump host?

RDM full with RDM Agent.

Regards
Andreas

About the $DATA_SOURCE_USERNAME$ variable, please enable the Allow data source credential variables in the Data Source configuration (File - Data Sources). This should do the trick.

Yes, thanks this fix the problem.

Regards
Andreas

Hello,

Thank you for your feedback and glad that it's working now for the $DATA_SOURCE_USERNAME$ variable.

For the RDM Agent issue, could you please copy the RDMAgent.exe.config file attach in this post into the folder where the RDMAgent.exe file is located on the Jump host? The file is compressed into a .zip file.


Best regards,

Hello Erica,
there was no RDMAgent.exe.config in the directory.

After I inserted this config file in the directory, the RDMAgent connected much faster as before.

Why this file is not normally present ?

Thanks and regards
Andreas

Hello,

Glad that this file resolves your issue.

We just forgot to include this config file in the package. But normally, it shouldn't cause any problems.

An important line that has been added manually in this specific file is <generatePublisherEvidence enabled="false"/>. This prevents the .Net to validate the Authenticode signature of the RDM Agent on internet.

Best regards,