Session item disappearing when trying to move to different folder
Hello everyone,
We have experienced a strange issue. One of the users was moving a RDP session item to a different folder. After he performed the move action the session item seemed like it disappeared. He was not able to see the item, neither in the old folder nor in the new folder.
I as an admin user was able to see the session item stil in the old folder. Looking through logs RDM logged the action as an "Entry edited". Looking at the history of the item, there were no changes.
We have experienced this issue two times now. The user is working on a Windows 7 machine, with RDM version 13.6.7.0 64-bit. He is connected to a Devolutions Password Server data store that is running version 5.0.2.0 We are using multiple repositories, but the move action was performed in the same repository. Move action was performed by dragging the session item to a different folder.
Hello,
did you tried to execute a refresh on the users pc? (Respectively Ctrl+F5)
Regards,
Min
Yes, he tried that but it didn't help.
Hello,
Thanks for testing the CTRL + F5, but with RDM 13.6.7 we recommend using Devolutions Password Server 5.1.1.
We offer free remote session to DPS upgrade, please send an email to ticket@devolutions.net and we will plan with you a DPS upgrade.
Best regards,
David Grandolfo
Dear David,
Thank you for your reply. We are testing the latest 5.1.1 server version in our test environment. After the tests are done, we upgrade it to the latest version.
Best regards
Hi,
Thanks and if you could try to replicate the issue, we could do a support session.
Best regards,
David Grandolfo