Remote Desktop Manager disappears (A new guard page for the stack cannot be created)

Hi Daniel,

After some google search I think this issue is coming from a "Out of memory" issue with Remote Desktop Manager.

Base on this, I will start the diagnostic by asking you:
- Are you using the 64 bit version of RDM. If not the executable is located at the same path as the 32 bit version but the name is remotedesktopmanager64.exe
- How many RAM does the server have and how many user are connected and use RDM on it ?
- When the issue appear what is the memory used by RDM, you can send us printscreen at ticket@devolutions.net


Best regards,

This server is deployed with 32GB RAM. According to our monitoring system, memory was at 41% when it happened, 8 admins were logged in and 7 used RDM. We are using the 32bit-version.

I can't make a print screen of RDM's memory consumption as the process is gone by then. But usually we're between 200M and 1G of mem per process.

I will now replace all shortcuts so the admins use the 64-bit version.

Thanks,

The 64 bits version will help a lot and probably solve the issue.

We switched to 64-bit RDM 11 days ago. I just checked with a few colleagues and no-one encountered the issue since then. I checked as well if these Eventviewer-entries appeared again and it seems that they are gone too. So I think 64-bit did the trick. Thanks for your help.