13.6.6.0 Data source got "not connected"

Hello,

Which data source are you using?
And does the issue is only for you or your coworker have the same issue?
Could you go in Help -- Diagnostic-- and then click Send at the bottom of the screen. This report will give us more information.

Best regards,

David, the data source id devolutions password server.
I will send you the diag later from a machine that still has the issue.

Co-workers has same issue

Thanks, I will wait the diagnostic report.

And could you also send us the diagnostic report from Devolutions Password Console?

Best regards,

Done, report was send via diagnostics from a machine with the issue running 13.6.6.0

Thanks we received it

Could you also send us the diagnostic report from Devolutions Password Console?

The procedure can be find at https://helpserver.devolutions.net/management_dbdiagnostic.htm?zoom_highlightsub=database+diagnostic

Best regards,

Also send!

Thanks we found the issue in this log.

In Devolutions Password Server, edit the server properties and under the Advanced tab change the Token Valid Time to 1440. This is the default value.

The Help Topic url can be found here.

Best regards,

David,
2 questions
1. We never touched this value
2. why is it only impacting version 13.6.6.0

Olaf

We sometimes see this value change with a DPS upgrade, our engineer still work on this.

Regarding the impact only on 13.6.6, we haven't this issue before. Normally the issue should appear before and the error message should be reconnection not "not connected", we will investigate.

Thanks,

Yes,a dps upgrade was done last week. so there it happened probably.
Issue is solved now with this new value(ofcourse)

Thanks!
Olaf