SQLite error after upgrading to 13.6.5 - "Unable to load the SQLite datasource. The saved master key

Hello,

A few customers has reported us this same error. We have opened a ticket to our engineering department regarding this already.
The ticket number is WIN-995

Is it possible for you to attach your application logs to this post? You will found them in Help -> Application Logs.

As of now, the workaround, would be to uninstall this version and re-install RDM 13.6.2.0, but could we have your logs prior to do this please.
You can download this version here http://cdn2.devolutions.net/download/Setup.RemoteDesktopManager.13.6.2.0.exe

Best regards,

This is all I am seeing in the report:

[5/18/2018 9:09:24 AM - 13.5.6.0 - 64-bit] Info: Windows shutdown occurring, closing application.
[6/14/2018 8:14:40 AM - 13.5.8.0 - 64-bit] Info: Windows shutdown occurring, closing application.
[6/21/2018 5:00:01 PM - 13.6.1.0 - 64-bit] Info: Windows shutdown occurring, closing application.
[6/26/2018 5:01:44 PM - 13.6.2.0 - 64-bit] Info: Windows shutdown occurring, closing application.
[7/3/2018 5:10:09 PM - 13.6.2.0 - 64-bit] Info: Windows shutdown occurring, closing application.
[7/19/2018 8:55:00 AM - 13.6.2.0 - 64-bit] Info: Windows shutdown occurring, closing application.

Do you want me to use the Send to Support option?

Hello,

Thank you for the logs. It's not necessary to send them to support.

Our engineering department has been able to resolved the issue and the fix will be available in the next release of RDM.

Best regards,

Hello,

Please note that the fix is not available in RDM 13.6.6.0. The fix should be available in the next release.

Best regards,

@everyone,

Unfortunately, RDM 13.6.5.0 and 13.6.6.0 can display this error message using a SQLite data source.

Our engineering department has resolved the issue internally and the fix will be available in the next release of RDM.

As of now, the workaround is to go back to RDM 13.6.2.0. This mean that you would need to uninstalled RDM 13.6.5.0 or 13.6.6.0 and install 13.6.2.0.

RDM 13.6.2.0 can be downloaded here http://cdn2.devolutions.net/download/Setup.RemoteDesktopManager.13.6.2.0.exe

Best regards,

@everyone,

RDM 13.6.7.0 is now available and this version contain the fix regarding this issue.

This latest release can be downloaded here
https://remotedesktopmanager.com/home/download

Best regards,