Faulting module path: msmpeg2vdec.dll
Upgraded to Remote Desktop Manager Free 4.6.0.0. 64 bit yesterday, since then the application has been crashing regularly (closes without an error or warning).
In the application log are 2 entries:
Application: RemoteDesktopManagerFree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFB3D7EFBD0
Stack:
Faulting application name: RemoteDesktopManagerFree.exe, version: 4.6.0.0, time stamp: 0x5b0db109
Faulting module name: msmpeg2vdec.dll_unloaded, version: 10.0.17134.1, time stamp: 0x31260b52
Exception code: 0xc0000005
Fault offset: 0x000000000015fbd0
Faulting process ID: 0x54a8
Faulting application start time: 0x01d3fdf3b39b8b71
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager Free\RemoteDesktopManagerFree.exe
Faulting module path: msmpeg2vdec.dll
Report ID: 987f2dfd-986a-475f-a5ea-92a912d36335
Faulting package full name:
Faulting package-relative application ID:
Running Windows 10 1803
All Comments (5)
Hello,
We have received emails from a few customers back in December 2017 and they mentioned that RDM crashed since they have updated their Windows 10 to Windows 10 1709. As I can see, you are on 1803.
The faulting module was the same as you; msmpeg2vdec.dll_unloaded.
We found a potential fix from Microsoft via this website, because they have been able to reproduce the same crash with the same faulting module with the native Microsoft RDP (mstsc.exe)
https://partnersupport.microsoft.com/en-us/par_clientsol/forum/par_win/rdp-in-1709-crashes-connecting-to-any-windows-rdp/3b01a1a8-0063-4fa4-bf36-e7ae4b53f0d1?auth=1
The fix is available here - https://support.microsoft.com/en-us/help/4051963/windows-10-update-kb4051963
I would also like to know if you encounter the same issue using mstsc.exe?
Best regards,
Jeff Dagenais
Hi,
I've been using mstsc.exe without issue.
That fix is not applicable due to it being a cumulative update for 1709.
Cheers,
'
John
Could you try to rollback to the previous version which was 32bit. I suspect that RDM 4.6 64bit is causing the issue.
Regards
David Hervieux
I have the same issues with RDM 32 and 64 bit and have s support ticket opened ~
Since windows 10 1803 it seems:
Faulting application name: RemoteDesktopManager64.exe, version: 13.5.8.0, time stamp: 0x5aeb0399
Faulting module name: msmpeg2vdec.dll_unloaded, version: 10.0.17134.1, time stamp: 0x31260b52
Exception code: 0xc0000005
Fault offset: 0x000000000015fbd0
Faulting process id: 0x2878
Faulting application start time: 0x01d3ff5da2ff428e
Faulting application path: D:\Apps\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe
Faulting module path: msmpeg2vdec.dll
Report Id: c12c45ec-481b-4b44-b33c-6deee296ffd4
Faulting package full name:
Faulting package-relative application ID:
--------------------------------
@Everyone,
After some researches, it looks like the issue is with DirectX, but I cannot confirm this behavior though.
Could some of you can try the solutions proposed below;
Let me know how that works.
Best regards,
Jeff Dagenais