Error while sending retrieve credential request. Error code : 400

Hello,

Have you tried restarting your workstation? This might solve the issue since it is only present in one of your Local Data Source.

Best regards,

I noticed that if I restart the PC and manually execute (no automatic startup) RDM the error still remains, while if I restart only RDM the extension works fine.

P.S. I have 3 databases: 2 SQLite and 1 Devolutions Online Drive. The default source is Devolutions Online Drive and I don't change it when I launch RDM.

Hello,

In order for us to see the cause of this issue, could you please do the following:

1- Open RDM, go to Help -> Profiler


2- In the Performance Profiling window, go to the Debug Only tab and set the debug level to 23


3- Head to your Devolutions Web Login extension window and click on "Refresh"


4- In the Performance Profiling window, click on "Send to Support"


Best regards,

Same here.
RDM 13.6.2.0 64bit, newest chrome, SQL-Server.
Password "transmission" vice versa RDM/Chrome seems to stopped working for us.









I'll send a profiling report as well.


Best regards
Daniel

Hello,

We received your profiling report, I will take a look at it and I will notify you as soon as I have any update on that matter.

Best regards,

Hello,

I could not help but notice that you said ''us'', this lead me to think that you are using RDM on a terminal server ? Is it the case?

Could you also see if you receive the same error with Firefox and Internet Explorer?

Best regards,

Hello James,

I was on holiday.
No - "us" means, that we have multiple RDM installations. Each person has a PC/Notebook with an installed RDM.
If you have no clue, what happened, it is maybe a chrome update?

I will have a look after it and test IE as soon, as I have time for it.


Regards
Daniel

Hello,

No problem, thank you for your explanation.

I look forward to see if this issue has been caused by an update from Google Chrome.

Best regards,

Hi James,

new status. I could already do a little "test" in chrome. It seems to works again.
So the solution is easy: 2 weeks holiday.

The next time this happens, I will first have contact to our managing director and ask for another 2 weeks - that should solve it.
(or maybe it was indeed a chrome update - but ssh!)

Chrome is now: 68.0.3440.106, so there have been several updates.


Regards
Daniel

Hello,

That's good news! Thank you for this test.

Indeed, everyone need a little vacation from time to time haha.

Best regards,