Interface artifacts

Hello,

I see you are using Devolutions Server.

Do you know the version of DVLS that you are currently using?


Best regards,

We are currently on Server v4.7.0.0. Attempted an upgrade with your support team last week to 5.0, but it failed multiple times and had to revert back to 4.7.0.0.

Hello,

Sorry to jump in, but the RDM version that you should use with DVLS 4.7.0.0 is RDM 13.0.6.0.

Could you try to downgrade to this version to see if that help
https://remotedesktopmanager.com/home/previousversions

Best regards,

Hello,

Could you please have a look on this online help page to see if this will help you about the Token Valid Time parameter?
https://helpserver.devolutions.net/troubleshoot_rdmauth.htm

About the support session, what was the issue during the upgrade?

Best regards,

Hello,

After some research in our customer database, I have found the upgrade session we did with you two weeks ago.
The problem was about the Security Provider set with a Shared Passphrase v1. The problem has been fixed and the upgrade to DVLS version 5.0.2.0 works perfectly. The Shared passphrase is still valid and the newest versions of RDM and DVLS are able to decrypt all the information for the Shared passphrase.

Please contact us at support@devolutions.net and we will send you our online calendar to book an appointment.

Best regards,

Thanks for the advice, Jeff and Erica. I will set up another appointment to upgrade to 5.0.2 now that the passphrase issue has been resolved.

After upgrading Server to 5.0.2, and clients to 13.5.6+, this issue is still present, albeit in slightly different form. What we see now is that every 3-5 minutes, the "Authentication in progress" box pops up for 2-3 seconds, then changes the focus of the window away from the active RDP/SSH session to the search field of the navigation panel. You then have to use the mouse to re-focus the window on the active remote session. What is most frustrating is that this is an interrupting error, whether or not RDM is the actively focused window. It pops up above all other windows and prevents me from working. About 10% of the time, the re-connection fails and pops up a dialog box stating the connection to the server has been lost. I have to click Close to make it go away, then go back to the active window I was working on before being interrupted. This behavior has been reported by all of our users.

Hello,

Could you please send us the DVLS Diagnostic report?
https://helpserver.devolutions.net/kb_senddiagnostic.htm

Best regards,

Report has been submitted.

Hello,

Thank you for the diagnostic report. I see that the Token Valid Time is set to 1 minute. So every minutes, the token expires and redo the authentication on your DVLS instance.

Please consult the following troubleshooting page to resolve your issue.
https://helpserver.devolutions.net/troubleshoot_rdmauth.htm

Best regards,

Thank you, Erica. That seems to have resolved the issue.

Hello,

Thank you for your feedback. Glad that the issue has been resolved.

Best regards