User is disabled

Hello,

What version of RDM are you running?

What type of data source are you using?

Best regards,

Version 13.0.4.0 64 bit
Connecting to a devolutions server which authenticates using LDAP

Hello,

Does the user is locked in Active Directory?

Which version of Devolutions Server are you using? Is it 4.7.x?

Best regards,

Hi I've checked and the user is unlocked,
Sadly I'm not sure how to check this are you able to point me in the direction of how to find this out?

Hello,

Please go in File -> My Data Source Information and post a print screen of that report.

Best regards,

Sorry for the delay, here is an image:

https://www.dropbox.com/s/14880subd1yoj98/datasource.PNG?dl=0

Hello,

Does the Enabled option is activated in the User Management dialog of this user account in Administration - Users?



Best regards,

Hi Erica,

Yes, the enabled tick box is active:
https://www.dropbox.com/s/wtmu80lvlnyh6zk/scsdc.PNG?dl=0

The user has the correct roles and privileges

Hello,

Do you have something relevant about this issue in the DVLS logs?
https://helpserver.devolutions.net/configure_dvlslogs.htm

Does the Administration credentials parameter is set in the DVLS Settings?



Best regards,