Login attempt failed on RDP session when using correct password

Hi Mike,

Could you have a look in the Manage Windows Credentials if you have a saved password for the IP that you try to connect to.

If not, could you send us a print screen of the RDP configuration please?

Also, is this a new issue since RDM update or password update?

Best regards,

Hi,

Here is some steps to test.

Could you try to create a new RDP entry?

Does the issue is new since RDM 13.5?

Could you test with RDCMan if you have the same issue? https://www.microsoft.com/en-us/download/details.aspx?id=44989

Best regards,

Hi David,

I created a new RDP entry but the issue persists.

I have only used RDM 13.5, so I don't know if older versions have it as well.

I tested with RDCMan and I have the same issue there as well.

Thanks.

Hello,

Sorry to jump in, but since you are not able to connect automatically using RDM and RDC Manager, is it possible that the remote server has a policy to not accept the password? It seems that the remote server only accept the password when you are typing it.

Best regards,

Hi Jeff,

I am not aware of such policy in Windows Server 2008. Do you know if such a policy exists, and if so, what is it called?

Thanks.

Hello,

This link may help you to find what you are looking for

https://community.spiceworks.com/topic/372997-cannot-save-password-for-remote-desktop

Best regards,

Hi Jeff,

I went through that thread and also made the recommended changes on the local group policy as described here http://itowns.blogspot.com.cy/2009/01/remote-desktop-not-allowed-to-use-saved.html but the issue persists. The actual error message I get is different from the one mentioned in that thread, so I don't think this is the same problem.

Any other thoughts/advice?

Thanks.

Hello,

In embedded mode, RDM use a Microsoft ActiveX to establish the remote connection. In fact, it's the ActiveX that is used in RDC Manager.

Since you encounter the same issue in RDM and RDC Manager, the issue can be associate to the ActiveX or to a policy.

The other test that you can do it's to create a .rdp session via Microsoft Remote Desktop (mstsc.exe) and save the password in the .rdp session.

Then, if the password is still requested, it's probably due to a policy.

Best regards,

Hi Jeff,

I tried the test with the .rdp file. I am using Windows 10, and it doesn't seem to let me save any credentials, so I can really perform this test.

Something else I noticed, is that when I use mRemote on a Windows 7, I don't have the issue where it asks me to type the password.

Any thoughts?

Thanks.

Hi Mike,

Could you confirm that you have these value in your .RDP file?

full address:s:10.20.30.40

username:s:myuser

password:s:mypassword

domain:s:mydomain

promptcredentialonce:i:1

Best regards,

Hi David,

I checked the .RDP file and some of those were missing. I added the ones that were missing other than the "domain:s:mydomain" since I am connecting on the local account. When I run the .RDP it asks for both the username and password.

Hi Mike,

With this test it's mean there have really big chance that the server have a policy. We are using the same technology as Microsoft (RDCMan) to connect to a server.

I'm not aware about mRemote what they use as technology. You could as the latest test to change the RDP engine in the Advanced tab of the RDP session and choose FreeRDP.

Best regards,