Remote Desktop Manager keeps crashing

What version do you use?

Regards

Hi David,

I have tried 12.5.4.0 and 13.5.0.0. Both crashes.

Best regards

Thomas Gammelgaard Madsen

This is strange error. The crash is in MSHTML.dll which is the library for IE. Could you try to hide the dashboard. We use IE to display the overview.

Regards

I have found lots of tips online regarding turning things off in Remote Desktop Manager. Problem is that I can't do anything in the program. It crashes few seconds after startup.

Could you try to set <ShowDashboardSectionPane>false</ShowDashboardSectionPane> in remotedesktopmanager.cfg located in %localappdata%\devolutions\remotedesktopmanager. Backup the file before

Regards

Hi David,

Done but alas the same crash.

<?xml version="1.0"?>

<Option>

<CheckForUpdateVersionToSkip>13.0.6.0</CheckForUpdateVersionToSkip>

<CopyOptionParameters>

<ChangeID>false</ChangeID>

<DontShowAgain>false</DontShowAgain>

<IncludePasswordHistory>false</IncludePasswordHistory>

<IncludeSubConnections>false</IncludeSubConnections>

<ResetGroupName>false</ResetGroupName>

<ResolveVariables>false</ResolveVariables>

</CopyOptionParameters>

<CreationDate>2017-11-08T00:00:00+01:00</CreationDate>

<DisableHDPIAutoScaling>true</DisableHDPIAutoScaling>

<EncryptedDataSources>

<string>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</string>

</EncryptedDataSources>

<FirstTimeOpening>false</FirstTimeOpening>

<LastSizeOfAddOnInfos>172167</LastSizeOfAddOnInfos>

<LoginAttemptDateFilter>Today</LoginAttemptDateFilter>

<LoginAttemptDateUsed>false</LoginAttemptDateUsed>

<NavigationStartupViewMode>LastSelectedView</NavigationStartupViewMode>

<OptionMigrationVersion>13.0.5.0</OptionMigrationVersion>

<PasswordGenerator>

<ID>7b258dbc-9bc4-481b-a7e3-e0112f5452f5</ID>

</PasswordGenerator>

<RDPScreenSizingMode>Default</RDPScreenSizingMode>

<RegistrationEmail>tgm@eniig.dk</RegistrationEmail>

<RegistrationName>Eniig A/S</RegistrationName>

<RegistrationSerial>116Q2-AF59U-RXPBY-S1UUV-NATS0</RegistrationSerial>

<SecretServerVersion>SecretServer08</SecretServerVersion>

<SessionTools>

<OptionSessionTool ID="SINGLE_IS_ONLINE" />

<OptionSessionTool ID="COMPUTER_MANAGEMENT" />

<OptionSessionTool ID="CONTINIOUS_PING" />

<OptionSessionTool ID="CONTROL_UP" />

<OptionSessionTool ID="EVENTVIEWER" />

<OptionSessionTool ID="INTEL_AMT" />

<OptionSessionTool ID="INVENTORY_REPORT" />

<OptionSessionTool ID="LIST_SESSION" />

<OptionSessionTool ID="NETSTAT" />

<OptionSessionTool ID="SINGLE_PING" />

<OptionSessionTool ID="SINGLE_PORT_SCAN" />

<OptionSessionTool ID="RD_COMMANDER" />

<OptionSessionTool ID="SERVER_HOME_PAGE" />

<OptionSessionTool ID="SERVER_REMOTE_MANAGEMENT" />

<OptionSessionTool ID="WINDOWS_SERVICES" />

<OptionSessionTool ID="SNMP_REPORT" />

<OptionSessionTool ID="SPICEWORKS" />

<OptionSessionTool ID="TERMINAL_SESSIONS" />

<OptionSessionTool ID="TRACE_ROUTE" />

<OptionSessionTool ID="WOL" />

</SessionTools>

<ShowSplashscreen>false</ShowSplashscreen>

<ShowDashboardSectionPane>false</ShowDashboardSectionPane>

<StartMinimized>true</StartMinimized>

<StartupFormState>Minimized</StartupFormState>

<Style>DockingRibbon</Style>

<SubscribeToNewsletter>false</SubscribeToNewsletter>

<TodoFilterOption />

<TodoRefreshDelay>2</TodoRefreshDelay>

<UseOpenGLRenderingInVNC>false</UseOpenGLRenderingInVNC>

<VideoRecorderFrameRate>5</VideoRecorderFrameRate>

<VideoRecorderMonitor>Primary</VideoRecorderMonitor>

</Option>

Just to know, do you have IE 11 installed?

Regards

Yes I have. Edge is standard browser.

Best regards

Thomas Gammelgaard Madsen

Are you sure that IE is IE11 because Edge and Internet Explorer are not the same. The problem is with Mshtml.dll which is part of Windows.

Regards

I'm sure :) I have both IE 11 and Edge installed (default setup on Windows 10 as far as I know)

I don't remember if you tried RDM 32 and 64 bit?

Regards

Ich habe jetzt angefangen das Tool auch für andere Dinge mit zu benutzten, z. B. Überwachung von Webseiten.

Doch seit dem ich Webseiten mit eingebunden habe, stürzt das Tool mindestens 2 mal am Tag ab, hier die Fehlermeldung dazu:

Name der fehlerhaften Anwendung: RemoteDesktopManagerFree.exe, Version: 4.5.3.0, Zeitstempel: 0x5ab5490f

Name des fehlerhaften Moduls: MSHTML.dll, Version: 11.0.16299.334, Zeitstempel: 0x189bff15

Ausnahmecode: 0xc0000602

Fehleroffset: 0x00747d7a

ID des fehlerhaften Prozesses: 0x7114

Startzeit der fehlerhaften Anwendung: 0x01d3ccc5dc0d6d7d

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Devolutions\Remote Desktop Manager Free\RemoteDesktopManagerFree.exe

Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\MSHTML.dll

Berichtskennung: cefff502-577d-480d-97b1-64fbaec117dd

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

I don't remember if you tried RDM 32 and 64 bit?

Regards

Both 32- and 64-bit versions are crashing.

Best regards

Thomas Gammelgaard Madsen

I ended up reinstalling the whole pc. That did the trick.

Best regards

That's a good news. I'm sorry you had to re-install your desktop.

Regards