March 13 Windows Security Update RDP session fix

Hi

I reported this morning via chat that after latest updates that I cannot make embedded RDP connections from RDM on Mac.

I can make connections to the same endpoints using the App Store Microsoft Remote Desktop App v 10

Updated to 15.1.00....



[24/03/2018 18:20:33]ERROR SILENT Failed to connect to the host (131085).
[24/03/2018 18:21:06]ERROR SILENT Failed to connect to the host (131085).
[24/03/2018 18:22:07]ERROR SILENT Failed to connect to the host (131085).
[24/03/2018 18:23:06]ERROR SILENT Failed to connect to the host (131085).
[24/03/2018 18:23:33]ERROR SILENT Failed to connect to the host (131083).
[24/03/2018 18:27:29]ERROR SILENT Failed to connect to the host (131085).
[24/03/2018 18:28:40]ERROR SILENT Failed to connect to the host (131085).
[26/03/2018 09:43:33]ERROR SILENT Failed to connect to the host (131085).
[26/03/2018 09:43:44]ERROR SILENT Failed to connect to the host (131085).
[26/03/2018 09:43:47]ERROR SILENT Failed to connect to the host (131085).
[26/03/2018 09:46:12]ERROR SILENT Failed to connect to the host (131085).
[26/03/2018 12:52:35]ERROR SILENT Failed to connect to the host (131084).
[26/03/2018 12:54:45]ERROR SILENT Failed to connect to the host (131084).
[26/03/2018 12:55:02]ERROR SILENT Failed to connect to the host (131084).
[26/03/2018 13:07:06]ERROR SILENT Failed to connect to the host (131084).

You supplied me the update abovebut this version has the same error.

[26/03/2018 21:04:58]ERROR SILENT Failed to connect to the host (131084).
[26/03/2018 21:19:31]ERROR SILENT Failed to connect to the host (131084).
[26/03/2018 21:24:09]ERROR SILENT Failed to connect to the host (131084).

Please let me know when a fix is available.

Regards

Perry

Hi Perry,

This is weird. Could you provide your RDP logs of one of the faulty sessions? Here are the instructions: https://helpmac.remotedesktopmanager.com/howto_rdplogs.htm

Best regards,

And one other thing. Could you provide a print screen of the About window of RDM Mac?

Best regards,

Same issue here, intermittent connections - hosts i _know_ are up suddenly not connecting at all
Usually no message, sometimes 'cannot connect to host", sometimes freezing/crashing (rarely) - close the program - reopen sometimes it works for a while and then the same issue happens again

Hi Michael,

Didn't the Legacy mode solve most of those issues?

Best regards,

Yesterday was working perfect for 2 hours - thought so too!

But today same issues happening

Waited 10 minutes - a host I've been trying to connect to for 3-4 minutes straight has started working.
I'm trying to find the pattern - but there doesn't seem to be one!

Hi Michael,

Could you verify in your Preferences that the Engine is still set to Legacy. If the application crashed for any reasons after changing the Preferences, the changes would have been overwritten. The next release of RDM will make sure that closing the Preferences window immediately save the changes to file.

Best regards,

Yeah it was still set to legacy

Hi Michael,

Hmm... Could you also get me the log of one of the faulty RDP sessions: https://helpmac.remotedesktopmanager.com/howto_rdplogs.htm

Best regards,

How do you want these sent? to the support email?

I did that and am experiencing a black screen when trying to connect so I'd already like to send it to you

Send it to me directly: xfortin@devolutions.net

Best regards,

Hi.

I haven't had a chance to look at this today but I will get back to you tomorrow.

Thanks

Perry