RDM Enterprise 13.0.6.0 - Chrome Web Browser session in embedded mode throw getUserMedia()error

Hello,

If you change the browser in embedded to Firefox or IE, does it work?


Best regards,

Hi Mark,

The page doesn't open in embedded mode Firefox at all and it throws javascript errors in Internet Explorer. I know that this particular website was built for Chrome and works best with this browser.

Are there any logs I can send you for troubleshooting?

Regards,
Arek

Hello,
I will ask Hubert to check with the third party we use for embedded Chrome. I suspect that they don't support the webRTC. We should get back to you soon.

Regards

Hello,

I've checked and found that we should be able to support it. I believe the error is caused by us not handling the "request permissions" request, where Chrome would ask if you want to Allow/Deny the use of your microphone/webcam, for example. I'm currently working on integrating this in RDM, I'll let you know once the feature is done internally.

Regards,

Hi All,

Thank you very much for prompt responses and support with my request. I'm looking forward to hearing from you once the feature is available.

Kind Regards,
Arek

Hello,

The feature has been done internally. It will be available in RDM 13.5.0.0 which should come out soon.

When testing the feature I encountered a few issues and it seems that our third party is aware of it. Specifically, when it reaches the Webcam part of the WebRTC test, the page turns blank. Depending on what kind of permissions your website asks, you may encounter the same issue. I'm keeping an eye on the thread on their forum so we can update the version when they have a fix out.

Regards,

Hi Hubert,

Thanks, I can see the feature to Allow or Deny microphone usage is now in place, however, I see the same issue as you have the page turns blank when I hit Allow button. I noticed that you rolled few new releases since 13.5.0.0 but the fix for a blank page is still not implemented. Could you please let me know when you expect a response from 3rd party regarding this issue?

Best Regards,
Arek

Hello,

There is currently no news from the third party about a fix since they had trouble isolating the issue, but there are a few of their clients including us that have reported the problem. I'll update this thread when we have news from them.

Regards,

Good news, we just heard back from the third party :)

They put out a new version, I tested it on https://test.webrtc.org/ and the issue with the blank screen doesn't happen anymore. This will be available in the next RDM build (13.5.7.0).

Regards,

Hi Hubert,

That's great news. Many thanks for your help with sorting this out. I'll update this thread as soon as I test new release.

Best Regards,
Arek