The current subscription has expired, online database will not accept new key
The current subscription has expired, online database will not accept new key
We renewed our subscriptions for RDM and the online database. Clients are now displaying an error "The current subscription has expired." when making changes to the database (e.g. adding an entry). I have tried to enter the newly purchased key in the online database but I get an error "License key is already in use" when I do so.
All Comments (5)
Hello,
Is it possible that you have 2 data sources?
If you go on the https://cloud.devolutions.net portal, click on Online Data Sources on your left and Online Data Source again, do you see multiple data sources? Is it possible that you have 2 online databases?
Maybe the key has been entered in another online data source, this may explain why you receive this error message.
Best regards,
Jeff Dagenais
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Hello Jeff,
No, I can see only one online database.
Thank you.
Jan
Hello,
Could you click on Settings, just below Online Database and send me a print screen of that webpage at support@devolutions.net please.
Best regards,
Jeff Dagenais
Hi Jeff,
The email is on its way.
Thanks again.
Jan
@Everyone,
The new license was configured in a new Online Database. After deleting the new database, the license key was released and it was possible to use it to renew the current subscription of the Online database.
Best regards,
Jeff Dagenais
