Crashing 5-6x a day on 5.1.0.0 Enterprise Edition

barkz

Published 9 years ago

Running on High Sierra 10.13.3 and RDM crashes so often it's almost becoming unusable. Are there any known issues?

Thanks,

Barkz

All Comments (9)

Xavier Fortin

Published 9 years ago

Hi,

Not that we are aware of, though it's been mentioned by another user, we've failed to get more details though.

Which data source are you using?

Can you notice any pattern to the crash? Opening/closing sessions? Editing and saving sessions? Changes in layout? etc.

Is there any sessions open when it crashes? If so, which one? RDP? ARD? SSH? etc.

Have you started using RDM recently? Or have you been using it for a while? If it is the case, has this issue appeared suddenly? If so can you approximate when exactly it started, or with which version of RDM?

Lastly, could you launch RDM through the terminal and next time it crashes, copy the entire Terminal content and send it to me via private message? There might be native crashes reported this way.

Best regards,

Xavier Fortin

barkz

Published 9 years ago

Hi Xavier -

I have been using RDM for a few months. When I updated to the latest 5.1.0.0 build is when I started seeing the issue.

I'm using local data source. I can't notice any patterns for the crashing. I am on a 16GB MacBook Pro and run a lot of different apps and devtools. I don't see any other issues with other apps just with RDM. I use RDP within RDM 99% of the time.

How do I open RDM through the terminal?

Thanks,

Barkz

Xavier Fortin

Published 9 years ago

Hi,

Just open the Terminal.app and then enter the path to RDM followed by /Contents/MacOS/RemoteDesktopManager surrounded with quotation marks. Here's the command if RDM is in your Applications folder:

"/Applications/Remote Desktop Manager.app/Contents/MacOS/RemoteDesktopManager"

And then simply press enter.

Just work in RDM as usual and when you reproduce the crash, send me the terminal content.

Best regards,

Xavier Fortin

Xavier Fortin

Published 9 years ago

Hi,

One other think, could you tell me if your using Sandboxing in your RDP sessions? You can see it in the sessions directly:

If it is set to default, it means it uses the preferences value:

Best regards,

Xavier Fortin

barkz

Published 9 years ago

Just checking but this is what I get:

barkz-MacBookPro13:~ barkz$ "/Applications/Remote Desktop Manager.app/Contents/MacOS/RemoteDesktopManager"

[10:52:24:118] [853:9f070340] [ERROR][com.winpr.library] - LoadLibraryA: dlopen(kernel32.dll, 5): image not found

[10:52:24:118] [853:9f070340] [ERROR][com.winpr.library] - GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

[10:52:27:935] [853:9f070340] [ERROR][com.winpr.library] - LoadLibraryA: dlopen(kernel32.dll, 5): image not found

[10:52:27:935] [853:9f070340] [ERROR][com.winpr.library] - GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

[10:52:31:506] [853:9f070340] [ERROR][com.winpr.library] - LoadLibraryA: dlopen(kernel32.dll, 5): image not found

[10:52:31:506] [853:9f070340] [ERROR][com.winpr.library] - GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

[10:52:31:741] [853:9f070340] [ERROR][com.winpr.library] - LoadLibraryA: dlopen(kernel32.dll, 5): image not found

[10:52:31:741] [853:9f070340] [ERROR][com.winpr.library] - GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

2018-03-08 10:52:32.551 RemoteDesktopManager[853:7517892] Failed to connect (_textField) outlet from (NSApplication) to (NSTextField): missing setter or instance variable

2018-03-08 10:52:32.551 RemoteDesktopManager[853:7517892] Failed to connect (view) outlet from (NSApplication) to (NSView): missing setter or instance variable

[10:52:32:830] [853:9f070340] [ERROR][com.winpr.library] - LoadLibraryA: dlopen(kernel32.dll, 5): image not found

[10:52:32:831] [853:9f070340] [ERROR][com.winpr.library] - GetProcAddress: could not find procedure IsDebuggerPresent: invalid handle passed to dlsym()

barkz-MacBookPro13:~ barkz$

barkz

Published 9 years ago

Sandoxing is set to Default.

Xavier Fortin

Published 9 years ago

Hi,

And what is the value in your preferences? It should be either True or False.

Did you reproduce the crash? If this is all, this won't help much. Maybe this is caused by a specific configuration.

You could try to reset RDM settings to see if this is the case. To do this, just rename the following folder:

/Users/<Username>/Library/Application Support/com.devolutions.remotedesktopmanager

You can rename it to whatever you want, but do not delete it, so you can keep it as a backup. After renaming it, relaunch RDM and it will regenerate a new settings folder with default values. You'll have to reconfigure your Data Source, so check where is you SQLite .db file before doing this.

Best regards,

Xavier Fortin

barkz

Published 9 years ago

Here is the most recent error. I noticed this happened when I removed my MacBook from my dock (USB-C).

Process: RemoteDesktopManager [647]

Path: /Applications/Remote Desktop Manager.app/Contents/MacOS/RemoteDesktopManager

Identifier: com.devolutions.remotedesktopmanager

Version: 5.1.0.0 (5.1.0.0)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: RemoteDesktopManager [647]

User ID: 501

Date/Time: 2018-03-13 13:01:11.674 -0700

OS Version: Mac OS X 10.13.3 (17D102)

Report Version: 12

Bridge OS Version: 3.0 (14Y661)

Anonymous UUID: 650076A2-9213-E470-42BD-5A2B0712FD4E

Sleep/Wake UUID: EB44CDC6-20DF-4B86-B33D-EE6389DBD302

Time Awake Since Boot: 17000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 tid_307 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidReceivePortException', reason: 'connection went invalid while waiting for a reply because a mach port died'

abort() called

terminating with uncaught exception of type NSException

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff4f87ffcb __exceptionPreprocess + 171

1 libobjc.A.dylib 0x00007fff7651dc76 objc_exception_throw + 48

2 CoreFoundation 0x00007fff4f9119ed +[NSException raise:format:] + 205

3 Foundation 0x00007fff51937fcd -[NSConnection sendInvocation:internal:] + 2134

4 Foundation 0x00007fff519372bb -[NSDistantObject methodSignatureForSelector:] + 1046

5 CoreFoundation 0x00007fff4f7f61b7 ___forwarding___ + 343

6 CoreFoundation 0x00007fff4f7f5fd8 _CF_forwarding_prep_0 + 120

7 ??? 0x000000011dcbd698 0x0 + 4794865304

Thread 0 Crashed:: tid_307 Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff7725ce3e __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff7739b150 pthread_kill + 333

2 libsystem_c.dylib 0x00007fff771b9312 abort + 127

3 com.devolutions.remotedesktopmanager 0x00000001025f563b mono_handle_native_crash + 603

4 libsystem_platform.dylib 0x00007fff7738ef5a _sigtramp + 26

5 ??? 0x0000000000020008 0 + 131080

6 libsystem_c.dylib 0x00007fff771b9312 abort + 127

7 libc++abi.dylib 0x00007fff75194f8f abort_message + 245

8 libc++abi.dylib 0x00007fff7519512b default_terminate_handler() + 265

9 libobjc.A.dylib 0x00007fff7651fea3 _objc_terminate() + 97

10 libc++abi.dylib 0x00007fff751b07c9 std::__terminate(void (*)()) + 8

11 libc++abi.dylib 0x00007fff751b0478 __cxa_rethrow + 99

12 libobjc.A.dylib 0x00007fff7651e139 objc_exception_rethrow + 40

13 com.apple.Foundation 0x00007fff519385c1 -[NSConnection sendInvocation:internal:] + 3658

14 com.apple.Foundation 0x00007fff519372bb -[NSDistantObject methodSignatureForSelector:] + 1046

15 com.apple.CoreFoundation 0x00007fff4f7f61b7 ___forwarding___ + 343

16 com.apple.CoreFoundation 0x00007fff4f7f5fd8 _CF_forwarding_prep_0 + 120

17 ??? 0x000000011dcbd698 0 + 4794865304

Thread 1:: SGen worker

0 libsystem_kernel.dylib 0x00007fff7725ccee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff77399662 _pthread_cond_wait + 732

2 com.devolutions.remotedesktopmanager 0x000000010278a9cf thread_func + 703

3 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

4 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

5 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 2:: Finalizer

0 libsystem_kernel.dylib 0x00007fff772537fe semaphore_wait_trap + 10

1 com.devolutions.remotedesktopmanager 0x000000010266bfb5 finalizer_thread + 293

2 com.devolutions.remotedesktopmanager 0x000000010271cb23 start_wrapper + 675

3 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

4 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

5 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 3:: Timer-Scheduler

0 libsystem_kernel.dylib 0x00007fff7725ccee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff77399662 _pthread_cond_wait + 732

2 com.devolutions.remotedesktopmanager 0x000000010273d31f mono_os_cond_timedwait + 143

3 com.devolutions.remotedesktopmanager 0x000000010273bf01 mono_w32handle_timedwait_signal_handle + 225

4 com.devolutions.remotedesktopmanager 0x000000010273bda0 mono_w32handle_wait_one + 832

5 com.devolutions.remotedesktopmanager 0x000000010273c07d mono_w32handle_wait_multiple + 189

6 com.devolutions.remotedesktopmanager 0x0000000102718068 mono_wait_uninterrupted + 120

7 com.devolutions.remotedesktopmanager 0x000000010271835a ves_icall_System_Threading_WaitHandle_WaitOne_internal + 122

8 ??? 0x000000010ea27e2e 0 + 4540497454

9 ??? 0x000000010ea276ab 0 + 4540495531

10 ??? 0x000000010ea210f7 0 + 4540469495

11 ??? 0x000000010ea20b6b 0 + 4540468075

12 com.devolutions.remotedesktopmanager 0x00000001026067c8 mono_jit_runtime_invoke + 1288

13 com.devolutions.remotedesktopmanager 0x00000001026d1548 do_runtime_invoke + 88

14 com.devolutions.remotedesktopmanager 0x000000010271cb4e start_wrapper + 718

15 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

16 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

17 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 4:: Threadpool worker

0 libsystem_kernel.dylib 0x00007fff7725ccee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff77399662 _pthread_cond_wait + 732

2 com.devolutions.remotedesktopmanager 0x000000010273d33b mono_os_cond_timedwait + 171

3 com.devolutions.remotedesktopmanager 0x000000010273bf01 mono_w32handle_timedwait_signal_handle + 225

4 com.devolutions.remotedesktopmanager 0x000000010273bda0 mono_w32handle_wait_one + 832

5 com.devolutions.remotedesktopmanager 0x00000001026c0903 ves_icall_System_Threading_Monitor_Monitor_wait + 451

6 ??? 0x00000001147be17e 0 + 4638630270

7 ??? 0x00000001147bde7b 0 + 4638629499

8 ??? 0x00000001147bc4e3 0 + 4638622947

9 ??? 0x00000001147bb707 0 + 4638619399

10 ??? 0x000000010ea20b6b 0 + 4540468075

11 ??? 0x000000010ea26bc3 0 + 4540492739

12 com.devolutions.remotedesktopmanager 0x00000001026067c8 mono_jit_runtime_invoke + 1288

13 com.devolutions.remotedesktopmanager 0x00000001026d1548 do_runtime_invoke + 88

14 com.devolutions.remotedesktopmanager 0x0000000102714c60 worker_callback + 960

15 com.devolutions.remotedesktopmanager 0x000000010271278c worker_thread + 348

16 com.devolutions.remotedesktopmanager 0x000000010271cb23 start_wrapper + 675

17 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

18 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

19 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 5:: Threadpool worker

0 libsystem_kernel.dylib 0x00007fff7725ccee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff77399662 _pthread_cond_wait + 732

2 com.apple.Foundation 0x00007fff518d91ce -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 929

3 com.apple.Foundation 0x00007fff518d8daf -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131

4 ??? 0x00000001147ced2e 0 + 4638698798

Thread 6:: tid_b803

0 libsystem_kernel.dylib 0x00007fff7725c1be __accept + 10

1 com.devolutions.remotedesktopmanager 0x000000010274620e mono_w32socket_accept + 94

2 com.devolutions.remotedesktopmanager 0x000000010274823c ves_icall_System_Net_Sockets_Socket_Accept_internal + 92

3 ??? 0x0000000116d22deb 0 + 4677840363

4 ??? 0x0000000116d2272b 0 + 4677838635

5 ??? 0x000000010ea210f7 0 + 4540469495

6 ??? 0x000000010ea20b6b 0 + 4540468075

7 com.devolutions.remotedesktopmanager 0x00000001026067c8 mono_jit_runtime_invoke + 1288

8 com.devolutions.remotedesktopmanager 0x00000001026d1548 do_runtime_invoke + 88

9 com.devolutions.remotedesktopmanager 0x000000010271cb4e start_wrapper + 718

10 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

11 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

12 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fff7725ccee __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff77399662 _pthread_cond_wait + 732

2 libc++.1.dylib 0x00007fff75142cb0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

3 com.apple.JavaScriptCore 0x00007fff53338b16 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 86

4 com.apple.JavaScriptCore 0x00007fff53338a4b bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>::threadRunLoop() + 139

5 com.apple.JavaScriptCore 0x00007fff53338d78 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*), bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*> >(void*) + 40

6 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

7 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

8 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 8:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x00007fff772537c2 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff77252cdc mach_msg + 60

2 com.apple.CoreFoundation 0x00007fff4f7fb575 __CFRunLoopServiceMachPort + 341

3 com.apple.CoreFoundation 0x00007fff4f7fa8c7 __CFRunLoopRun + 1783

4 com.apple.CoreFoundation 0x00007fff4f7f9f43 CFRunLoopRunSpecific + 483

5 com.apple.AppKit 0x00007fff4cf1a3c8 _NSEventThread + 184

6 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

7 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

8 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 9:: tid_1fd0b

0 libsystem_kernel.dylib 0x00007fff7725cfca __select + 10

1 com.devolutions.remotedesktopmanager 0x000000010279c057 mono_poll + 391

2 com.devolutions.remotedesktopmanager 0x000000010270f846 poll_event_wait + 262

3 com.devolutions.remotedesktopmanager 0x000000010270f1f0 selector_thread + 1152

4 com.devolutions.remotedesktopmanager 0x000000010271cb23 start_wrapper + 675

5 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

6 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

7 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 10:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff772537c2 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff77252cdc mach_msg + 60

2 com.apple.CoreFoundation 0x00007fff4f7fb575 __CFRunLoopServiceMachPort + 341

3 com.apple.CoreFoundation 0x00007fff4f7fa8c7 __CFRunLoopRun + 1783

4 com.apple.CoreFoundation 0x00007fff4f7f9f43 CFRunLoopRunSpecific + 483

5 com.apple.CFNetwork 0x00007fff4e972f84 -[__CoreSchedulingSetRunnable runForever] + 722

6 com.apple.Foundation 0x00007fff518d9ee8 __NSThread__start__ + 1197

7 libsystem_pthread.dylib 0x00007fff773986c1 _pthread_body + 340

8 libsystem_pthread.dylib 0x00007fff7739856d _pthread_start + 377

9 libsystem_pthread.dylib 0x00007fff77397c5d thread_start + 13

Thread 11:: tid_1621f