Using nextcloud as data source. Connection timeout

Using nextcloud as data source. Connection timeout

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Configured as shown here:

https://help.remotedesktopmanager.com/index.html?troubleshooting_webdav.htm


host: myhost.com
directory: /remote.php/dav/files/USERNAME/

file: connections.xml
port 443, ssl checked.

When i connect it's not working. time out etc.

When i use the same setup in WinSCP using webdav, i can connect without issues

Any idea where to troubleshoot? as the connection is not succesfull i dont get logs it seems
nextcloud 12.0.4
rdm 13.0.6

All Comments (12)

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Hello,

Do you use a certificate for the connection?

On IIS, have you enabled Directory Browsing?

Best regards,

Mark Beausejour

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Its apache... but yes, certificate is in place.
As i mentioned before, the webdav is working fine in winscp with secure connection.

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Hello,

Thank you for your reply.

In regards to logs, you're saying that enabling logs with Verbose in the Advanced tab when you edit the Data Source doesn't create any?



Best regards,

Mark Beausejour

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Hello Mark,
With these settings, no log file is created... so i have nothing to go on... :(

Tried on multiple systems with RDM. Same result.
Let me know, if and how i can send you credentials to test on my nextcloud host

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findings so far

443 does not work
but 80 works somehow... but a double // is inserted a the connections file and i didn't put that in there!
The UI does always put a trailing / at the end of the path
So it seems there are multiple problems


[20/01/2018 15:53:11] OPTIONS *
[20/01/2018 15:53:11] 200 OK
[20/01/2018 15:53:11] PROPFIND /remote.php/dav/files/name/
[20/01/2018 15:53:11] 207 Multi-Status
[20/01/2018 15:53:11] PROPFIND /remote.php/dav/files/name/
[20/01/2018 15:53:12] 207 Multi-Status
[20/01/2018 15:53:12] PUT /remote.php/dav/files/name//connections.xml
[20/01/2018 15:53:23] PROPFIND /remote.php/dav/files/name/
[20/01/2018 15:53:23] 207 Multi-Status
[20/01/2018 15:54:45] PROPFIND /remote.php/dav/files/name/
[20/01/2018 15:54:45] 207 Multi-Status


Edit: when i export the connection
remove the / from the file and import it again it shows up as single / in the logs. but connections are still not saved.

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Hello,

Thank you for the details.

Could you please tell me if your certificate is self-signed?


Best regards,

Mark Beausejour

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Mark,

No it's with letsencrypt. use the url and credentials i've send you in a webbrowser. All is fine. No cert issues.

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Hello,

We've made a fix internally. This should fix your issue.

I will notify you once it is available.


Best regards,

Mark Beausejour

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Hello Mark,
It seems to work fine in v13.0.12! for port80 AND 443!
Thanks for effort looking into this issue and fix it that quick!

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Hello,

That’s good news! Thank you so much for your feedback!

If there is anything else we can help you with, please let us know.

Best regards,

Mark Beausejour

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The only thing i noticed was that import of rdm entries was slow.
I looks like each entry is saved line by line and not a full config @once.

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Hello,

It can take some time depending on the number of entries being imported.


Best regards,

Mark Beausejour