Unable to connect to Data Source

Disabled

Published 8 years ago

Hi,

The 4 of us in our team have upgraded to the latest version. Every morning since then we all get "Unable to connect to data source" error. Full error attached.

I've checked backups vm snapshots , and there is nothing that has changed nor seems to be affecting this. I've also tried increasing the connection timeout in File>DataSource>Edit>Advanced>Connection timeout , but still getting the error. Help?

rdmerror.jpg

All Comments (4)

Marc Beausejour

Published 8 years ago

Hello,

What version of RDM are you using?

We have documented this error that you receive here;
https://help.remotedesktopmanager.com/troubleshooting_sqlserverconnectivity.htm

Could you please have a look to see if it helps?

Best regards,

Mark Beausejour

jctp

Published 8 years ago

Thanks, looks like the timestamp on the log shows it does correlate to the time our VM snapshot starts, in fact.

I'll adjust the connection timeout setting for longer, but is there any other setting i can try?

Marc Beausejour

Published 8 years ago

Hello,

Have you tried the solutions offered in the article?

Best regards,

Mark Beausejour

jctp

Published 8 years ago

For those that are interested, it was found that our VM Snapshot on the SQL server that held the RDM db, had been causing the disconnect. No VMware solution was implemented, instead, a different backup solution implemented for DB's only instead of the entire OS.