Unexpected exception after upgrading to RDM 13.0.4

Hello,

Do you have something relevant in the logs of your DVLS instance?
If so, could you please post the detailed message here?

Please consult the following help page about how to enable and consult the DVLS logs.
https://helpserver.devolutions.net/configure_dvlslogs.htm

Best regards,

I would like to report the same issue. It is happening on my DVLS server. Error log attached.
Details:
Product version:
RDM: Ent. 11.7.6.0
DVLS: 3.2.0.0

Issue (web login): Server connected successfully but unable to retrieve server information.
DVLS version: 4.7.0.0
RDM Version: 13.0.5.0
Server OS: 2012 R2 64

Issue (RDM login): DVLS server is not responding

Error message on RDM client:
Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: DVLS server is not responding.

The remote server returned an error: (500) Internal Server Error.
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSConnectionDataSource.cb6f90699089bd1c9688221883b0c338f(String c18973cea236a9feff75c32ca7d1697d5, String ceb81d1ee93f91e0bc57f34876c263863, Boolean c8c947c51eb176e7175409fd081e947ab, Boolean c2de1417c23cd0676ca16f3b418d16455, Boolean cd1019342f38d18a4083300b0c0b48efb)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSConnectionDataSource.c88b8bc6e236931f324b713404e90b15d(Boolean c5d807049ab3ae30aad5318fa57dc6159, String& c18973cea236a9feff75c32ca7d1697d5, String& ceb81d1ee93f91e0bc57f34876c263863, Boolean c88d1c88a1983c4218837515ad03a99d0)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSConnectionDataSource.Login(Boolean useCredentials)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.get_c3e2a9eaefc85e07772d691a26117253e()
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c4f29e92191dd12faa33558e4567c2877.c8c7ed9bf7f6d729783dd95d0bd345d35()
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c5f4f6c72c053c0cd60a62abeeaa43fdf[cb75a0a5d15a1ad8b8a8a5e57cca214a3](c31561c0d54939abd223ac7c0cf30e7e6`1 c6cc9ab02b2ea9ccd42c7c0497677bcc2)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.GetData(String proxyConnectionCacheID, Byte[] version)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSConnectionDataSource.GetDataSourceSettings()
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.c29fbd34504079a3525ca4c390d5d4074(BaseConnectionDataSource c7f28727fc7a5daa94ba08f688b2a5781)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.ca4799bebd8b706f34eea94a778843b55(BaseConnectionDataSource c01af917dca3518ff73ed69848f95f91a, Boolean cfe205b02d73750f8fd14d199343fe545)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(BaseConnectionDataSource dataSource)

Diagnostics status:


Application Log: Latest error

@Aammir,


I saw that you also contact us via chat, email and in another forum post. Please use one channel to contact us, it's easier for our team and this will avoid any confusion.

Since you have premium support, my colleague David will provide you the way to contact us since you have paid for premium support.

Best regards,