Google Authenticator failing to work

Disabled

Published 8 years ago

RDM V13, new hardware and Google Authenticator says invalid code. Reinstall RDM, same thing. Setup the same user on another system and it works fine. Google Authenticator works with other products on the problem system. It feels like something in the relationship between RDM and Google 2FA. Before we dig deeper here, any suggestions?

Thanks
Rob

All Comments (3)

Jeff Dagenais

Published 8 years ago

Hello,

Usually, you get this invalid code error message when the time between your computer and your phone has a difference than more that 30 seconds.

Is it the case?

Best regards,

Jeff Dagenais

robcondon

Published 8 years ago

Never even thought to check that ... all working now.

Thanks for the quick reply.

Rob

Jeff Dagenais

Published 8 years ago

Hello,

Thank you for your feedback. Glad that is now working.

Best regars,

Jeff Dagenais