Cannot update to V13.0.3.0
Hi,
I succesfully installed V13.0.3. on my RDM "Server" (where also the database is), but cannot install on the workstations.
Installed on workstations is V12.6.2.0.
First try was installing Setup.RemoteDesktopManager.13.0.3.0.exe (which was without any error message) but it starts the old version again.
Next try was downloading the update in RDM and install, this ended with an error message (installation ended prematurely because of an error...)
BR
Tino
All Comments (3)
Could you please try the Microsoft Fixit tool provided here?
https://help.remotedesktopmanager.com/index.html?troubleshooting_uninstall.htm
The problem is that the upgrade process is unable to overwrite the existing installation.
With the tool, simply uninstall the old version and then reinstall the latest one that can be downloaded here;
https://remotedesktopmanager.com/Home/Download
Etienne Lord
Hello,
Also, we suggest making a backup of your %localappdata% -> Devolutions -> RemoteDesktopManager folder.
Etienne Lord
Done.
thx