RDM has stopped working Windows Server 2008 64BIT

RDM has stopped working Windows Server 2008 64BIT

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It seems there is a problem with using Putty on Windows Server 2008 64 BIT. You can open and use the application but when you close it you get the following errors below. After the Putty application closes Remote Desktop Manager closes. I know that you do not support the Putty application but RDM crashes as well. This does not occur if you open Putty externally. Do you know why this occurs? Or do you have another SSH client that we can use with RDM? I was ready to deploy your solution for our company but we use SSH alot and this was a requirement when I was looking for an application such as yours. Which up until I ran into this problem has proven to be the best solution I have come across. This does not occur in 32 BIT Window and it does not occur if Putty is opened externally. Any thoughts?


Error when Putty closes.

Problem signature:
Problem Event Name: BEX64
Application Name: putty.exe
Application Version: 0.60.0.0
Application Timestamp: 473140a3
Fault Module Name: putty.exe
Fault Module Version: 0.60.0.0
Fault Module Timestamp: 473140a3
Exception Offset: 000000000006334d
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 3cb5
Additional Information 2: 3cb5a0c4fa7c33e3a2b3e6eb9b2a0773
Additional Information 3: 63c4
Additional Information 4: 63c47b280ac0e24b9aef4d6e21019d21

After Putty closes then Remote Desktop Manager closes with the following error.
Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: remotedesktopmanager.exe
Problem Signature 02: 5.6.0.14
Problem Signature 03: 4ac55edc
Problem Signature 04: System.Windows.Forms
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275ebd
Problem Signature 07: 1458
Problem Signature 08: 75
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033

All Comments (9)

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Hi,
Embedded Putty is a kind of hack, can you check the application log and see if there is something that can help me. it's located in the Help menu.

Thank you

David Hervieux
Devolutions inc.

David Hervieux

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Have you tried to run RDM in compatibility mode ?

David Hervieux
Devolutions inc.

David Hervieux

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When I open the application log it is blank. This is version 5.6.0.14. running on Windows Server 2008 R2 64BIT as a terminal server. I have tried this in compatibility mode, but I receive the same errors. If Putty cannot be used can another SSH client be used?

Thanks,
Larry

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Hi,
For now, except the external mode, I have no other suggestion, I will try eventually to find another SSH library.

David Hervieux
Devolutions inc.

David Hervieux

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This is the events from the application log.

Thanks,
Larry


ERROR[10/13/2009 1:21 PM] System.Security.SecurityException: Requested registry access is not allowed.
at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)
at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
at Devolutions.RemoteDesktopManager.Business.Option.SetRunAtStartup(Boolean aValue)
at Devolutions.RemoteDesktopManager.Forms.FrmOptions.SaveFromControls()
at Devolutions.RemoteDesktopManager.Forms.FrmOptions.butOk_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
The Zone of the assembly that failed was:
MyComputer
ERROR[10/13/2009 1:21 PM] System.Security.SecurityException: Requested registry access is not allowed.
at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)
at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
at Devolutions.RemoteDesktopManager.Business.Option.SetRunAtStartup(Boolean aValue)
at Devolutions.RemoteDesktopManager.Forms.FrmOptions.SaveFromControls()
at Devolutions.RemoteDesktopManager.Forms.FrmOptions.butOk_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
The Zone of the assembly that failed was:
MyComputer

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Unfortunately, the log is not related to your error. I will try to do more test later, but for now I have no solution. Putty was not designed to be embedded, it's a kind of hack and maybe in 64 bits, it's does not work well.

David Hervieux
Devolutions inc.

David Hervieux

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Hi,
maybe you can try this 64 bits version of Putty:

https://splunk.net:444/index.php?page=putty

David Hervieux
Devolutions inc.

David Hervieux

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Just wanted to let you know this is not limited to Putty. I have tried to use the Command Prompt along with OpenSSH, the Command Prompt with PowerShell. Whenever we try to open any of these applications embedded, after they close RDM crashes. Yet in this case if they are opened external there is no error at all. This would be a solution if Putty cannot work. And these application are built into Windows with the exception of OpenSSH which is just called to open inside of the Command Prompt or Powershell. It would seem if you could make PowerShell work you would have a very powerful application. Just passing along some information. We really want this application to work which is why I have been experimenting. Here is the current application log.

Thanks,
Larry

ERROR SILENT[10/16/2009 1:20 PM] System.InvalidOperationException: Process has exited, so the requested information is not available.
at System.Diagnostics.Process.EnsureState(State state)
at System.Diagnostics.Process.get_MainWindowHandle()
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCommandLine.OnVisibleChanged(EventArgs e)
ERROR SILENT[10/16/2009 1:21 PM] System.InvalidOperationException: Process has exited, so the requested information is not available.
at System.Diagnostics.Process.EnsureState(State state)
at System.Diagnostics.Process.get_MainWindowHandle()
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCommandLine.OnVisibleChanged(EventArgs e)

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Hi,
Thank you for the information, supporting Powershell is already on my list.

I will continue to enhance the application, I really appreciate all the feedback you gave.

David Hervieux
Devolutions inc.

David Hervieux