RDM keeps freezing at random times
Hi,
Use version 12.6.8.0 and Devolution Cloud as the Database. Me and My colleagues experience at random times, that RDM freezes for 5-10 seconds and then works fine afterwards. Sometimes is says "Connection to Devoloution Cloud" while it freezes. Our internet connection is fine, no problem pinging google for example while RDM freezes.
All Comments (13)
Hello,
What type of data source are you using? Is it Devolutions Online Database?
Best regards,
Jeff Dagenais
Yes we use Devolutions Online Database
Hello,
There's an issue with our Online Database service. Our web team and engineering department are looking at the issue presently.
Best regards,
Jeff Dagenais
Thank's for answer Jeff, we will wait :)
Hello,
Some enhancements have been made regarding the slowness with Online Database.
Is it faster on your side to edit sessions in RDM?
Best regards,
Jeff Dagenais
Regarding editing sessions, I don't feel it to be any faster.
But it is more stable, we haven't had any experience regarding timeouts today.
Hello,
Thank you for your feedback.
As I understand, it seems to work fine today. Let us know if the issue come back.
Best regards,
Jeff Dagenais
It works fine for now yes. I will :)
It is starting to freeze again. Are you having issues?
Our cache sub system is having issues. We are working on implementing changes to our infrastructure (new cache). The changes should be completed within the next few days.
Best regards,
Stéfane Lavergne
We are doubling our hosted services until the work can be completed. It should alleviate the bottle next until the changes are put into production.
Best regards,
Stéfane Lavergne
Ok, thanks Stefane.
im reading also this thread.
we are also experiencing issues with RDM and online database.