Connect to RDP Server fails multiple Times
Hello,
When i try to connect to a Server the Screen stays black. The only way around that is to try to connect multiple times to the same Server. Sometimes it works after 2 trys, sometimes after 10.
I have the same problem on all of our 100+ Servers.
What can i do to fix this?
Greetings
All Comments (7)
Hi,
Could you get us your RDP log on one of your session? Just follow these instructions: https://helpmac.remotedesktopmanager.com/howto_rdplogs.htm
Which RDP engine are you using (RDP Properties -> Microsoft Remote Desktop (RDP) -> General -> RDP Engine)? Could you try switching between V4 and V5?
Best regards,
Xavier Fortin
Sure, but i have to remove the token.
It is the same with default, v4 and v5
Greetings
Hi,
I'd like to try and reproduce the issue. What is the OS version of your faulty sessions? What happens if you open them externally with Microsoft Remote Desktop for Mac (Right click session -> Open with Parameters -> Open (External))?
There's a couple other settings I'd like you to try.
Switching off Open GL (Session properties -> Microsoft Remote Desktop (RDP) -> Advanced -> Use OpenGL).
Disabling Sandboxing (Session properties -> Microsoft Remote Desktop (RDP) -> Advanced -> Activate sandboxing).
Trying the different codec levels (Session properties -> Microsoft Remote Desktop (RDP) -> Advanced -> Codel level).
Best regards,
Xavier Fortin
Ok, i've tested all Settings.
RDP Engine 5 Freezes after 2-3 Minutes
RDP Engine 4 works
If i turn off OpenGL, the Problem stays the same but instead the Screen stays Grey (not Black) and after some time it closes itself.
No difference in switching Codecs
But if i turn off Sandboxing (RDPv4 + OpenGL) it looks like it works again :)
Greetings
Hi,
So the issue is with the Sandboxing. This is good to know.
We've implemented the sandboxing a while ago to delegate the RDP managing to an external process to ensure that if RDP crashes, it doesn't drag RDM down with it.
Don't hesitate to tell me if you experience any such crashes.
Might I impose a bit on you again? Could you reproduce the RDP Engine V5 freeze you had while enabling the logging like you previously did and send me that log. RDP V5 is the currently update RDP engine so most of our efforts are going towards it, so such a freeze is definitely a major issue.
Best regards,
Xavier Fortin
Hi,
i was very busy in the last months. The freezes came back one month after my first post (without an update). And i lived with it because i had no time to proper report it. Now with the newest Version and RDPv5 all problems are gone again. Thank you very much!
Greetings
Glad to hear it!
Best regards,
Xavier Fortin