Connecting to cloud account
Hi,
I have tried to do a search but cannot find anything that helps.
I have a cloud account with Devolutions and I seem to not be able to connect from my Remote Desktop Manager on odd occasions.
Like this morning I cannot connect but last night I was able to.
My laptop is a work laptop where I generate a VPN. I then go into IE to make sure I have connectivity to the internet and once established I then open Remote Desktop Manager.
This is the same process I follow everytime but randomly I don't seem to be able to connect.
Any help is greatly appreciated as I am resorted to using standard Microsoft RDP client for individual connections.
Shane
All Comments (3)
Hi,
Could you verify if you have anything in Help->View Application Logs?
Regards
David Hervieux
This is the error I get:
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Devolutions.Cloud.ApiWrapper.RestClient.GetInfoDataFromBodyRequest[T,K](String apiUrl, T postObject)
at Devolutions.Cloud.ApiWrapper.CloudWebClient.Login(String userName, RDMOLoginParameters parameters)
at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String userName, String password, String datasourceID)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.Login(Boolean force, Boolean silent, RDMOLoginDialogSource dialogSource)
at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.Login()
at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.GetDataSourceSettings()
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.c29fbd34504079a3525ca4c390d5d4074(BaseConnectionDataSource c7f28727fc7a5daa94ba08f688b2a5781)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.ca4799bebd8b706f34eea94a778843b55(BaseConnectionDataSource c01af917dca3518ff73ed69848f95f91a, Boolean cfe205b02d73750f8fd14d199343fe545)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(BaseConnectionDataSource dataSource)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnections()
at Devolutions.RemoteDesktopManager.Forms.FrmMainRibbonBase.RefreshAllConnectionView(Boolean saveState, Boolean checkOnline)
at Devolutions.RemoteDesktopManager.Forms.FrmMainRibbonBase.RefreshView(Boolean checkOnline)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.set_DataSource(BaseConnectionDataSource value)
at Devolutions.RemoteDesktopManager.Managers.DataSourceManager.SelectDataSource()
at Devolutions.RemoteDesktopManager.Managers.MainFormManager.DoFirstLoad(IMainForm mainform)
at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.cae3b4c7c167cf0d9747ac4fee11ac00a(Object c19f185fd70cefc696ba148af1c4faf54, EventArgs cf1018bb83ec7debd818319fd3cb4844e)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
It's a web connection timeout:
System.Net.WebException: The operation has timed out.
Where are you located? Our server are located in USA. Do you have a firewall or a proxy?
Regards
David Hervieux