Devolutions Server upgrade from 4.4 to 4.6 - Now cannot login
Devolutions Server upgrade from 4.4 to 4.6 - Now cannot login
We just upgraded from 4.4 to 4.6 and are now finding we cannot login to Remote Desktop Manager as the data source, keep getting wrong username or password from any login. Tried from both RDM 12.0.5 and 12.6.6. Please help!
All Comments (4)
Hello,
Are you able to login from the web interface?
Are you using Domain Users or Custom Devolutions Users?
Best regards,
Jeff Dagenais
Hello,
Are the pre-requisites installed?
Have you set administration credentials?
https://helpserver.devolutions.net/upgrade_dvls4.htm
https://helpserver.devolutions.net/upgrade_dvls46.htm
Erica is doing another session as we speak, she may be able to have a remote session after lunch. What time zone are you in?
Best regards,
Maurice
Web interface simply gives me a spinning circle that goes out finally to a simple 404 error.
Prerequisites were met and the IIS feature diagnostic comes back with all green checkmarks.
I added the administrator credentials, unfortunately they made no change in the issue. Do I need to restart anything after I make that change.
I am eastern time zone.
Hello,
I will be available at 1:30PM EST to help you with the upgrade issue. Please send us an email at support@devolutions.net and I will send you the link for the remote session.
Best regards,
Érica Poirier