there are no remote desktop client access
Hi
i use RemoteDesktopManager v11 on my clients. we have setup remote desktop service on a server and some clients connect to this at the same time.
now, i have a problem with a client. when i want to connect to the server with RemoteDesktopManager ,i faced with this error "the remote desktop was disconnected because there are no remote desktop client access". but, i can connect to the server with windows remote desktop , and works fine.
i delete MSLicensing from Windows Registry for several time , remove RemoteDesktopManager and reinstall it , upgrade RemoteDesktopManager to version 12 . but i still have the problem.
***** i can connect to the server with RemoteDesktopManager , only when i set it to admin mode , with admin account and not client's account ****
i need help to solve this problem.
plzzzzzz
All Comments (5)
Hello,
Could you please try disabling the NLA checkbox in the connection tab of the Properties of your RDP session?
Best regards,
Mark Beausejour
thanks for your reply.
i disabled NLA but , i have still the problem. i put error's image in attach.
i can't connect only to this one host with RemoteDesktopManager , and i can connect to the other servers with RemoteDesktopManager and windows remote.
rmeote devol.jpg
Hello,
Are you connecting to a Terminal Server?
Did you start MSTSC.exe as Administrator after deleting the keys?
We have an Online Help article which might contain more information;
https://help.remotedesktopmanager.com/troubleshooting_licensingprotocolerror.htm
Best regards,
Mark Beausejour
yesssss
it was finally fix. i didn't know that there is a MSLicensing directory in the WOW6432node.
i delete this directory (HKLM\SOFTWARE\Wow6432Node\Microsoft\MSLicensing) and my problem has been Resolved.
thanks a lot.;)
Hello,
Thank you so much for your feedback! We're happy to see the solution worked.
Best regards,
Mark Beausejour