How to troubleshoot Jump-Configuration Problems

Hello,

Could you try to go in Help -> Profiler -> Debug Only tab and press the ellipsis button. Then, select RDM Agent (Jump) and press OK.

Drag the profiler window on your second screen and retry to launch your session to reproduce the issue.

What is the results in the Profiler window?

Best regards,

Markus,

Furthermore you can perform the following verification:


Start an RDP to the jump host then right click on the session tab -> Agent Status




Is the RDM Agent or RDM connected?

If so then it's ready to receive a command.

No test a simple command say get-process.

right click on the session tab -> Execute Script via Agent



The result should be a PowerShell window running on the jump host



Let me know if all/any of the following are working for you.

Hi Jeff,
Hi Stefane,

thanks for your hints.

I think there is a problem with Powershell.

I get following error - see screenshot.

Hm,

i try to connect through a site2site-vpn to my jump host, which is member of another domain.
there is no domain trust,
there is no dns-resolution,
i only can provide credentials to the host for auth.

Markus,

It looks like the PS script you are trying to run has issues. I would suggest you try to execute the PS script manually on the jump host to make sure it works then run it using the RDM Agent. This way we eliminate a point a failure.

Looking at the PS error message it looks like you are trying to start a remote PS using the IP of the machine. According to the error message using an IP with this method is not allowed.

Best regards,

Hi,

i figured out what was the prob:

historically we disabled rdm jump feature in datasource-settings as we had no license.

now there is no license required, but it stead disabled.

problem for me: there is no log entry in rdm that tells you that rdm jump feature has been disabled in ds-settings.
it just doesn't work.

plz improve it. it should be in log if its disabled and anybody wants to use the jump feature.

@scriptproblem:

tried on jump host locally, works fine.

i'm already recognized the ip-dns-problem when ps-remoting.
i now added host in hosts-file to make it solvable, but now i get another error (see screenshot)

Can you send me your RDM Power Shell session & the actual PS script file (private message or email slavergne-at-devolutions.net).

I will try to reproduce the issue on my side see if I can't figure out what is going on.

Make sure you look over the export session file to make sure it doesn't contain sensitive information.

Best regards,