Remote Desktop Manager -- Installation failed.

Remote Desktop Manager -- Installation failed.

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On two systems I am having difficulties installing the new version. Runs through the setup then rolls back. The resulting old install is unstable and freezes regularly.

Event viewer is no help only showing the message

"Ending a Windows Installer transaction: C:\Users\sadyer\AppData\Roaming\Devolutions inc\Remote Desktop Manager\install\Setup.RemoteDesktopManager.12.6.4.0.msi. Client Process Id: 4620."

then

"Remote Desktop Manager -- Installation failed."

then

"Windows Installer installed the product. Product Name: Remote Desktop Manager. Product Version: 12.6.4.0. Product Language: 1033. Manufacturer: Devolutions inc.. Installation success or error status: 0."

Any help would be appreciated.

All Comments (1)

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Hello,

Please use the Microsoft Fixit tool then perform an uninstall. You will find the details on Unable to Uninstall

You should then be able to install the newest version.

Best regards,

Maurice