Apple Remote Desktop connections from Windows RDM
I am trying to use RDM Windows to connect to Macs running macOS 10.12 on which Remote Management has been enabled. The option to permit VNC connections is also enabled.
The problem is ARD in RDM is unstable. It hangs RDM on the local Win10 (1703) machine; it's slow; sometimes the remote Mac hangs (which never occurs when using another Mac to to connect to the target via ARD). VNC (either connection type) is even less stable or performant.
I have two questions:
1). Are other users experiencing these issues?
2). Why even have ARD support in the product if it's going to be so error-prone?
All Comments (11)
Hi,
We don't have receive any report from other users. Do you use a VPN or it's direct connection?
Regards
David Hervieux
I can be on the same local network -- sitting next to the Mac I am attempting to connect to -- and I experience issues. In production use, I need to connect via VPN. But that's why I tested on the same network: to eliminate the possibility it's a VPN issue.
BTW, I just tried RDM Mac to connect via ARD to another Mac; it hangs. Before terminating it, I opened a screen sharing session using the Mac built-in VNC connection. Perfect.
I am having the same problem. At best, RDM hangs for a bit and then displays a black screen. Usually, it crashes.
Interestingly (since I am sitting next to the mac) my mouse and keyboard work remotely on the mac but RDM's screen is still black.
Hi,
I've been assigned this issue.
I was able to reproduce it and am actively working on a fix.
Regards
Jonathan Lafontaine
Thank you!
Hi,
I have a couple questions concerning the black screen issue, which I cannot reproduce with my current setup.
How many monitor are attached to the remote mac?
Does your Windows 10 machine have a discrete gpu or integrated graphics?
Is your RDM session's properties set to their default values?
Jonathan Lafontaine
A single monitor is attached. Sometime I don't even have a monitor at all attached. Same results either way.
Windows 10 machine is a Lenovo Yoga laptop with integrated Intel graphics.
Session settings are attached.
dcllc-mac01.rdm
Hi Brian,
Just for a quick test, could you try to restart the service remote management?
> System Preferences > Sharing and uncheck/check the service called Remote Management.
Also, could you edit your ARD session in RDM and under the tab *Settings*, Check the option *Scaled*.
I've also noticed from time to time that if the machine been sleeping for a long time, RDM have a higher chance to hang and crash on connection attempt.
I will keep investigating on my side in the meantime.
Best regards,
Alexandre Roy
Hi again,
On a side note this post helped me a bit, but even giving it a shot on my side, it did not made any difference, maybe it will for you.
Is it affecting multiple machine or just one ?
Best regards,
Alexandre Roy
Hi,
Would it be possible to activate the log on the mac server?
This could potentially help us figure out what is causing your connection to crash.
In order to activate the logging server side, execute the following command in a terminal: sudo defaults write /Library/Preferences/com.apple.RemoteManagement ARDCollectLogs -bool YES
Once this is done, you can connect normally using RDM.
The log will then be located in the /tmp folder the mac.
To turn off logging, execute this command: sudo defaults write /Library/Preferences/com.apple.RemoteManagement ARDCollectLogs -bool NO
Jonathan Lafontaine
So, I updated RDM today to 12.6.6.0 and now it works!