RDM crashes when losing internet connection

What Connection type of does he have opened? Do you have an error report to help us?

Regards

Hi David,

There is no real error report as far as I can find. The application simply shows "not responding" and then crashes with the windows problem thing. It seems to happen when an RDP session is open and the access to the devolutions server is lost.

Any idea where to look so I can provide better information?

Regards,

Perhaps you could check the event viewer right after a crash and let us know the content.

Regards

Hi David,

It says this:


The program RemoteDesktopManager.exe version 12.5.4.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3c4c
Start Time: 01d309d704ac7383
Termination Time: 73
Application Path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Report Id: f803e378-769b-11e7-9ba0-b88a6093c3cc
Faulting package full name:
Faulting package-relative application ID:


In security and maintenance it says:


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: RemoteDesktopManager.exe
Application Version: 12.5.4.0
Application Timestamp: 591f3e9a
Hang Signature: fe80
Hang Type: 134217984
OS Version: 10.0.14393.2.0.0.256.4
Locale ID: 1033
Additional Hang Signature 1: fe80cc030002a3a2af3440aa1ece9fb4
Additional Hang Signature 2: f47d
Additional Hang Signature 3: f47dcb13accc4ab496410b150a1a64a4
Additional Hang Signature 4: fe80
Additional Hang Signature 5: fe80cc030002a3a2af3440aa1ece9fb4
Additional Hang Signature 6: f47d
Additional Hang Signature 7: f47dcb13accc4ab496410b150a1a64a4