RDM crashes when losing internet connection

What Connection type of does he have opened? Do you have an error report to help us?

Regards

Hi David,

There is no real error report as far as I can find. The application simply shows "not responding" and then crashes with the windows problem thing. It seems to happen when an RDP session is open and the access to the devolutions server is lost.

Any idea where to look so I can provide better information?

Regards,

Perhaps you could check the event viewer right after a crash and let us know the content.

Regards

Hi David,

It says this:

The program RemoteDesktopManager.exe version 12.5.4.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 3c4c

Start Time: 01d309d704ac7383

Termination Time: 73

Application Path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe

Report Id: f803e378-769b-11e7-9ba0-b88a6093c3cc

Faulting package full name:

Faulting package-relative application ID:

In security and maintenance it says:

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe

Problem signature

Problem Event Name: AppHangB1

Application Name: RemoteDesktopManager.exe

Application Version: 12.5.4.0

Application Timestamp: 591f3e9a

Hang Signature: fe80

Hang Type: 134217984

OS Version: 10.0.14393.2.0.0.256.4

Locale ID: 1033

Additional Hang Signature 1: fe80cc030002a3a2af3440aa1ece9fb4

Additional Hang Signature 2: f47d

Additional Hang Signature 3: f47dcb13accc4ab496410b150a1a64a4

Additional Hang Signature 4: fe80

Additional Hang Signature 5: fe80cc030002a3a2af3440aa1ece9fb4

Additional Hang Signature 6: f47d

Additional Hang Signature 7: f47dcb13accc4ab496410b150a1a64a4