Mac Version 4.2.1.0 Crashes when testing Online Drive Connection

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Published 9 years ago

My previous version of RDM worked well on OSX Sierra with the online drive. Updating to version 4.2.1.0 crashes when using the Online drive connection and when testing the online drive connection. Here is an excerpt of the error dialog when RDM crashes.

rocess: RemoteDesktopManager [14795]
Path: /Applications/Remote Desktop Manager.app/Contents/MacOS/RemoteDesktopManager
Identifier: com.devolutions.remotedesktopmanager
Version: 4.2.1.0 (4.2.1.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: RemoteDesktopManager [14795]
User ID: 501

Date/Time: 2017-05-05 12:31:58.248 +1200
OS Version: Mac OS X 10.12.4 (16E195)
Report Version: 12
Anonymous UUID: A36067EA-8DC7-2BC9-EB6D-69A2E073BBC6

Time Awake Since Boot: 230000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 tid_403 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000f734
Exception Note: EXC_CORPSE_NOTIFY

All Comments (1)

Xavier Fortin

Published 9 years ago

Hi Charles,

I'll need a bit more information to help you.

Are you referring to the Online Drive data source?

I've just tried and I can't seem to reproduce your issue. Is the crash happening when you try to connect to your data source? Is it when doing specific operation in the data source?

I would also like a print screen of said error dialog.

To make sure it has to do with the application version and not a corrupted settings, could you download the previous version of RDM you were using and tell me if it works? Here is a link to the version 4.2.0.0:

https://cdn.devolutions.net/download/Mac/Devolutions.RemoteDesktopManager.Mac.4.2.0.0.dmg

For any other version, you can simply replace the 4.2.0.0 in the link above with the right version number.

Best regards,

Xavier Fortin

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