Screen capture not working after disconnect
There is a problem with the remote desktop application which is an extension of Google Chrome.
Shared environment:
1. HP laptop.(Windows 7)
2 .Set to Do nothing even if the lid is closed.
Connection environment:
1. IPhone Chrome Remote Access app
The process of problem occurrence.
1. Connect from IPhone. - No problem.
2. Disconnect after connection.
3. I am disconnected from the shared HP laptop, and the laptop screen capture does not work in another program(ex Regular capture program) running on the shared laptop. (Captured on a black screen)
4. Re-connect to IPhone (laptop screen is shown). In this situation, laptop screen is captured in another program(ex Regular capture program)
Other conditions:
1. Before I connect and disconnect with IPhone, laptop screen capture works well in other programs.
2. The situation cannot be reproduced when the laptop is opened without closing the lid.
3. When the laptop screen is not captured, reopening the lid of the laptop will be captured.
All Comments (7)
Hello,
Not sure to understand where is Remote Desktop Manager (RDM) in your scenario.
When and on which device are you using RDM?
Best regards,
Jeff Dagenais
Hi
Laptop :
- Windows7 + Crome + RDM + Closed Lid
- Running Regular Screen capture software (Let's call it aaa.exe. Suppose aaa.exe stores a desktop screen every 10 seconds.)
You can make aaa.exe by MFC(attached simple code)
IPhone :
- Connected to Laptop by crome remote app (attached file 1.jpg)
- Connecting and remote control are no problem.
- Screen capture not working after disconnect. (captured black screen)
note)
- Teamviewer : no problem.
1.JPG
mfc_sample_code.cpp
Hello,
What version of RDM is installed on your laptop?
When are you using RDM exactly and on which device?
Best regards,
Jeff Dagenais
Hi
I installed RDM on Google Market on April 11th.
I am 100% reproducible no matter when I use remote access.
Hello,
What version of RDM are you using?
Could you post a print screen of your RDM icon.
Best regards,
Jeff Dagenais
Hi
Please find attached files.
3.jpg
2.JPG
Hello,
Chrome Remote Desktop Host is not one of our product.
You would need to verify with Google to get some help
https://support.google.com/chrome/a/answer/2799701?hl=en&pli=1&authuser=1#contact=1
Best regards,
Jeff Dagenais