RDM Usage View Time ScreenConnect don't stop

Published 9 years ago

Hello,
we have the following Issues with our RDM.
We are using a Ticket system called Tanss. In Tanss we have a timeline from where you can directly create support cases. This works fine with RDP and web sessions, but it won´t work with ScreenConnect. After checking the Usage View I can see that screenconnect has no End Date/Time.
After I put the close flag to the session I can see it in the Timeline.
My question is, can you tell me why there is no session ending and how we can make an auto stop after session end.

RDM Version: 12.0.8.0
SC Version: 6.0.11622.6115
RDM Extension: 1.7

Thanks
C.Gast

All Comments (4)

Hubert Mireault

Published 9 years ago

Hello,

This behavior isn't normal, it should properly list the "End date/time" with ScreenConnect entries. I investigate and found the issue. It will be fixed in the next version of RDM (you will not need to update the screenconnect extension).

Regards,

Hubert Mireault

c01

Published 9 years ago

Thanks for your help. Do you have any information when the next version is released.

Regards,

Christoph Gast

Hubert Mireault

Published 9 years ago

We have just released our latest beta version which includes the change (12.4.4.0), you can download it here at the bottom of the page https://remotedesktopmanager.com/Home/Download

Feedback would be appreciated.

Regards,

Hubert Mireault

c01

Published 9 years ago

Thanks for your.
Now it works as we wishes.

Regards,

Christoph Gast