Focus switching to another tab randomly in 12.x

Hello lowellp,

Just three quick questions. When the tab switch happen, is it the same session?

Is it an RDP session?

And if it is the case, in the display tab in the property of that session, is screen sizing mode set to Smart reconnect ?


Best regards,

Hi, Alexandre! Thanks for your quick response. To answer your questions:

1. I don't know if it's the same session; that is, we connect to many different RDP server sessions per day and this happens regardless of to whom we're connected, so I guess the answer to that is probably "no". We'll try to watch and see if we keep getting kicked to a particular RDP session in the future.
2. Yes, all RDP sessions.
3. Any of the session properties I've checked today show Scrollbar for the Screen sizing mode option, not Smart reconnect. Pretty sure all of ours are likely configured that way.

Hi again lowellp,

Could you please send me in a private message one of your RDP session exported?

Having those settings would greatly help us.

Just make sure when you export not to check the credentials box as it will export the credentials, also you can change the hostname before exporting.

Best regards,

Done.

Hello,
Could you send me your configuration file in a private message please.
I am not able to reproduce the issue with the RDP session.
Follow the instuctions in this help topic to send it without your data source configuration.
http://help.remotedesktopmanager.com/howto_configurationfile.htm
Best regards,

Emailed it to you as requested.

Hello,

Thank you for the configuration file, I did not find the reason why the tabs are switching yet but I might have found a possible workaround.

All of your RDP session are set to Scroll bar in the display settings, but the scroll bar settings on a session act as default which is going to get the settings set in File > Options > Types > RDP > Screen sizing mode.

I just learned about it :).

The option in your RDM configuration is set to Smart reconnect, now I do not know exactly if smart reconnect has something to do with the tabs switching.

But to know for sure, could you please tell me if the 3 other computer also had these settings? If they do, the possible workaround would be to set the option to smart sizing or scrollbar until we figure out what is causing the switching.

Thank you again for the valuable information.

Best regards,

They're all on Smart Reconnect. I changed one to Smart sizing and the other to Scrollbar to see if the issue goes away.

Hello,

Just want to take news if the bug is still persisting. :)

If not, then the switching is definitly related.

Best regards,

I'll ping you if it seems to continue. I know in some cases it does so I need to figure out when and where and document it.

I am having a very similar issue. v12.5.6, while connected via RDP, my screen will either switch to another tab, or just go black for a few seconds. This is happening about every 30 seconds, making the app almost unusable.
I have changed my connections to Smart Reconnect as suggested able, but still have the issue.

Any suggestions?

Could try RDM 12.5.8?

Regards

Just installed 12.5.8, still experiencing screen blacking out.

This is strange. Could you record a small video. Do you get the same problem in a new local data source?

Regards

It is still happening with 12.6.1.0. The problem popped up a few updates ago. very distracting especially if sharing the desktop.

Just had it happen , and if no other tabs are open the screen goes blank until you click in the window. I am also using IE session, and they will also be involved.

Hi,
I'm working on a major refactoring for RDM 13 and this should fix all the issues related to the focus or selected tab change. We have remove the MDI code:

https://en.wikipedia.org/wiki/Multiple_document_interface

And create the tabbed view manually.

Regards

Awesome, thanks for the update, David. We still see this happen. On one computer especially (it runs whatever latest beta) it happens a lot. Sometimes it's especially bad when my RDP session also has RDM inside it (RDM installed on a management PC, me RDP into that management PC via RDM). What often happens is randomly I'm switched to another tab... so when I go back to the previous tab everything on that computer is minimized. This happens pretty consistently. I realize that particular use case (RDM remoting into another computer with RDM using RDP sessions inside) might be rare but this seems to really amplify how many times this happens.

Also when you are reviewing an application lab to 5 people over a webex, and one of them is the sponsor of the lab :-(

will we have access to a hotfix or do we have to wait for 13 or can we revert back to the version before MDI?

The MDI has been in RDM from the beginning. This is a major change and I don't think I will be able to provide it has a patch but we will have it as a beta by the end of the month.

There is a lot of benefit from this change. For example you will be able to open multiple connection and keep the focus on the current one or open a playlist in background. The problem with the MDI was how Microsoft implemented it. It was stealing the focus when a form is closed or when it was created.

Regards

It's odd then, if it's been there from the beginning, that this particular symptom for us at least started really impacting our usage since v12 was released. It might have been slightly before that but I can't recall.