Private vault is gone!

Published 9 years ago

v12.0.14.0 / DVLS 4.0.7.0, SQL Server backed.

So I can no longer see any entries in my private vault, and connections with user specific settings referencing private vault entries no longer work. There is data for my account in the SQL server table, but I have no way of verifying its validity as it's encrypted. Is there any hope of restoring access to the vault entries?

All Comments (3)

Maurice Côté

Published 9 years ago

Hello,

This usually is a symptom that your authentication scheme has been resolved differently then usual.

Have you modified something about your account recently? (authentication type or else)

Using File - My data source information, you will see what account is currently in context. Please use the envelope button to send that to the support team and get the process rolling.

Best regards,

Maurice

Neonsun

Published 9 years ago

Thanks, I'm in contact with Erica in support now.

Erica Poirier

Published 9 years ago

Hello,

@everyone, it looks like the local cache file was corrupted. The local cache file has been deleted by the user and the problem is now fixed.

Best regards,

Érica Poirier