WebException - The remote server returned an error: (404) Not Found.

WebException - The remote server returned an error: (404) Not Found.

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I get the following error when trying to create new things in Remote Desktop Manager

Has any one seen this before (let me know if there are more details that would help)


WebException - The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Devolutions.Server.ApiWrapper.RestClient.PutRequest[T,U](String apiUrl, T putObject)
at Devolutions.Server.ApiWrapper.RDMSWebClient.SaveConnection(ConnectionInfoEntity connectionInfo)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.ce2a198ffdcf61cd579a6e3a3b026a1ca.c862ffa26b23a5a73cecc6142fe84c070()
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c4cfebae48c715cba5241d6a671d47c8d[cb75a0a5d15a1ad8b8a8a5e57cca214a3](c31561c0d54939abd223ac7c0cf30e7e6`1 c6cc9ab02b2ea9ccd42c7c0497677bcc2, String ce54111a2f696be07240ffb02871e6867)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.c5f4f6c72c053c0cd60a62abeeaa43fdf[cb75a0a5d15a1ad8b8a8a5e57cca214a3](c31561c0d54939abd223ac7c0cf30e7e6`1 c6cc9ab02b2ea9ccd42c7c0497677bcc2)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.SaveConnection(RDMOConnectionInfo connection)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSConnectionDataSource.SaveConnection(Connection connection)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.cc1d627cc9d026aa39358acaa9abc885b(Connection c6aea3d31dfb3fea36c5f53f7fe93584c, BaseConnectionDataSource c01af917dca3518ff73ed69848f95f91a)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.AddConnection(BaseConnectionDataSource connectionDataSource, Connection connection, Boolean isSharedTemplate)
at Devolutions.RemoteDesktopManager.Managers.ActionManager.AddConnection(Connection connection, Boolean refresh, Boolean prompt)
at Devolutions.RemoteDesktopManager.Managers.SessionMenuManager.cc3a36ae471084163ca72a3aae534bf9f(Object c19f185fd70cefc696ba148af1c4faf54, EventArgs cf1018bb83ec7debd818319fd3cb4844e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

All Comments (6)

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Hello,

What version of Remote Desktop Manager and Devolutions Server are you using?

Best regards,

Érica Poirier

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Version 12.0.8.0 enterprise

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Hello,

What version of Devolutions Server are you running?

Please connect on your server, open RDM with elevated privileges and go in Tools -> Devolutions Server Console. Selecting your Devolutions Server instance will provide you the version of your Devolutions Server.

Best regards,

Jeff Dagenais

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Devolutions Server 3.2.1.0

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Hello,Actually you are using RDM 12.0.8.0 with Devolutions Server (DVLS) version 3.2.1.0. Because RDM and DVLS are closely related, it is highly recommended to use the latest version of DVLS with the latest version of RDM.We are experiencing an issue with DVLS version 4.0.7.0 under these conditions:•Usage of nested AD groups (group in a group). This issue has been fixed internally and will be available in a future version of DVLS.
•Usage of an Alternate UPN suffix that is different from the domain name (i.e.: for Office 365 synchronization).

If you fall into these cases, I would recommend you wait for an ulterior build. I will suggest you to uninstall RDM 12.0.8.0 and install RDM version 11.7.6.0.
http://cdn.devolutions.net/download/Setup.RemoteDesktopManager.11.7.6.0.exeOtherwise, you can proceed with the upgrade of your Devolutions Server instance to version 4.0.7.0. Here are the instructions on how to upgrade DVLS https://helpserver.devolutions.net/upgrade_rdms.htm. Please note that this version introduces a dependency on the IIS Rewrite Module. Please consult this online help page about it https://helpserver.devolutions.net/upgrade_dvls4.htm.

We also offer a free remote session to help you to upgrade your DVLS instance. If you are interested into it, please contact us at support@devolutions.net.

Best regards,

Érica Poirier

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we have now updated to Devolutions Server 4.0.7.0 and that has resolved the issue

Thanks Guys