The connection was denied because the user account is not authorized for remote login

Hello,

Is the "Network Level Authentication" option (Connection tab) checked?


Best regards,

Hello Maurice,

NLA was unchecked. I've checked it and it made no difference.

Regards

Does it work with RDM in external mode? RDM uses mstsc in external mode by the way.

Regards

Hi David,

It also doesn't work in external mode.

Starting mstsc from start, it does work.

Could you export you connection from mstsc and from RDM (.rdp format) and compare them?

Regards

Hi David,


I've checked 'Public Mode' and now i get an authenication screen before connecting.
So it works again.

Great. Thank you for posting, it might help other people.

Regards

I have the same problem, and it turns to be a bug in RDM. (my version is up-to-date 2022.2.20.0)
Solution: restart whole RDM application and then connect again

Steps to reproduce problem:
1) create a new entry in RDM (or clone existing) pointing to the RDP of Windows server, that does not allow your login currently
2) try to connect. RDM will show message "The connection was denied because the user account is not authorized for remote login"
3) fix the problem on target Windows server, allowing you to connect
4) try again unlimited times to connect. RDM will fail still, likely caching the first fail and not really trying again. MSTSC will work all the times
5) close RDM, open it again and voila, problem disappears

Submitting also as a ticket to Devolutions

@peter01,

The ticket has been opened in our system.

We will investigate and get back to you.

Best regards,

@peter01,

The ticket has been opened in our system.

We will investigate and get back to you.

Best regards,

Was a solution ever found? We have gradually started to experience this as well. It works fine if we external instead of tabbed. Checking Public fixes the issue as well but worried about doing that for sensitive servers. My issue just started today while others have been having the issue for some time.

I'm running 2024.3.20.0. The picture on the left is what pops up first for a second. Then we get the connection was denied.

Thank you

Hello support95,

Thank you for reaching out.

I was unable to reproduce the error mentioned by peter01 when following the provided steps. Could you please let me know the type and version of the database connected to your RDM?

Additionally, could you confirm whether the steps to reproduce are accurate regarding the issue you're encountering?

I look forward to your reply.
Best regards,