Upgrading from 2.5.x to 4.0.7 breaks Remote Desktop Manager Server completely

Upgrading from 2.5.x to 4.0.7 breaks Remote Desktop Manager Server completely

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stephenwilson

Yesterday, after applying a new license key (we renewed) and upgrading to Devolutions Server 4.0.7 from 2.5.2, our users are now receiving the following error message: "DVLS server is not responding". This message did occur prior to the update of the Devolutions server, when the client updated to Enterprise edition 12.0.8 and the server was still on version 2.5.2. We now are no longer able to access our RDM instance and need this resolved as quickly as possible. Any assistance would be greatful.

Thank you!

All Comments (2)

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Maurice Côté

Hello,

There are new pre-requisites, have you found Upgrading Devolutions Server?

I will ask our specialist to look into this, you may write to us at support@devolutions.net to get the process started.

Maurice

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stephenwilson

Thank you Maurice. Once I got that installed and then resaved all my accounts, I was able to get logged in and everything is working without error!

Thank you very much!!!