Issue with Radius Requests
We have RDM Enterpise version 11.0.14.0. We just patched our RADIUS server, Aruba Clearpass 6.6.3, and are having an issue with RADIUS requests now when connecting to our Cisco switches. Basically clearpass is rejecting the message due to incorrect information in the access request that doesn't comply with RFC 2865. The error message is "eceived INVALID RADIUS packet - WARNING: Malformed RADIUS packet from host 10.100.1.253: Access-Request contains response attribute(Reply-Message)."
If we open up to the device from a straight putty session (IE outside of RDM) we can authenticate without issue, it is only when we attempt to access the device by means of RDM that we receive the error. We use "SSH Shell (REBEX)" connection types
All Comments (20)
Hi John,
Could you try yo use the other SSH Shell. I don't remember the name in the version 11.x but I think it's SSH native or built-in. This one is based on Putty
Regards
David Hervieux
There is another SSH shell and it does the same thing, if I change it to straight Putty however it does work. We haven't tested with this to ensure all functionality still works (login access, keystroke logging, etc)
OK, I just confirmed we do lose automatic session recording which we do utilize for several reasons, it was actually one of the reasons we went with the product.
I see there is a version 12 out, perhaps that resolves the issue? How entailed is the upgrade process? Would hate to attempt it before the holiday but I have to get this functionality restored.
Hello,
Could you check if you have the option to make logs in the SSH Shell entry (not the rebex one).
If you do, if you set them to Printable Output, it should give the same result as the SSH Shell (Rebex) recording feature, from what I can tell. If the option isn't there, you would have to upgrade to a newer version of RDM.
Regards,
Hubert Mireault
That option is not there. Where is the download for the upgrade located? I have the enterprise version so run the server and client
Hello,
I recommend you to update to the following versions as the option exist in RDM 11.7.6.0 :
RDM 11.7.6.0 (http://cdn.devolutions.net/download/Setup.RemoteDesktopManager.11.7.6.0.exe)
Devolutions Server 3.2.2.0 (http://cdn.devolutions.net/download/RDMS/DVLS.3.2.2.0.zip). Please note that you have to upgrade with the Install from zip file option in the Upgrade wizard.
To perform the upgrade of Devolutions Server, please follow https://helpserver.devolutions.net/upgrade_rdms.htm. It is also possible that you may have some authentication issues after the upgrade. You will get the information on how to resolve it here https://helpserver.devolutions.net/upgrade_dvls32.htm.
Or we can also schedule a remote session to help you with the upgrade. Please contact us at support@devolutions.net if you are interested into the upgrade remote session.
Best regards,
Érica Poirier
Thank you, I will update to this after lunch and test. Can you give the links to latest 12 stable release as well? If I am going to upgrade might as well go up to a current major version. Thanks.