Templates disappear from context menu
Hi,
I've created folder template but they are disappear if I used it.
In database i've found 17 Entries some of them are duplicated but in application i see only three.
Query in MSSQL:
select * from connections
WHERE CAST(DATA AS XML).value('(/Connection//SharedTemplate/node())[1]','nvarchar(max)') = 'true'
templates.png
All Comments (14)
What do you see: File -> Templates -> Templates
Best regards,
Stéfane Lavergne
2016-12-12_13-46-06.png
The same list like on context menu.
Hello,
As I understand, you create a Group/Folder template, then used it and after, the template disappear. Am I right?
Please also confirm that you are creating shared templates.
Best regards,
Jeff Dagenais
1. Exactly.
2. Yes I'm creating shared templates
Hello,
I seem unable to reproduce it. Could you attach a recording of this issue please? We have a tool in Help called Record.
Also, I do not see the version of RDM that you are using. What is the version that you have currently?
Best regards,
Mark Beausejour
I've just upgrade to 12.0.5.0 from 12.0.3.0.
This software don't record context menu and screen in File > Templates
Hello,
Simply set your recording options like this;
You should chose the monitor where RDM is if you have multiple monitors.
With this, the recording should work.
Best regards,
Mark Beausejour
I've sent you private message.
Hello,
Thank you so much for the recording!
We are currently analyzing it and we will come back to you soon.
Thanks again!
Best regards,
Mark Beausejour
Hello,
We have been able to reproduce your issue.
A ticket has been submitted to our engineering department.
Best regards,
Mark Beausejour
Wow that was a mind bender but we got it resolved.
The fix will be in the next minor release.
With the new version you will need to CTRL+F5/refresh the sessions to make sure everything is good on the front end.
Best regards,
Stéfane Lavergne
Thanks for update. That is nice. Now I'm waiting for information about that:
https://forum.devolutions.net/messages.aspx?TopicID=27077
After resolution I'will start application on production.
Now We've got 5 user licenses but if the application will accept by the users we will buy more. I think about Devolution Server but now I have to start RDM.
Thanks for your help.
Regards,
Grzegorz
Hello,
Following-up on this issue, The latest version contains the fix;
https://remotedesktopmanager.com/Home/Download
Have you tried it?
Best regards,
Mark Beausejour
Yes I've checked this in 12.0.8.0 beta version and now I'm preparing to deploy this on production.
Thanks.