11.7.6.0 crashing when I try to edit connexion

Published 9 years ago

Bonjour,
Depuis notre migration aujourd’hui de RDM 9 à RDM 11.7.6.0 nous avons des messages « outofmemoryexception » lors de l’edition d’une connexion ou d’un groupe [voir message log ci-dessous]. Auriez-vous une explication ?

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OutOfMemoryException - Out of memory.

at System.Drawing.Bitmap..ctor(Stream stream)
at Devolutions.RemoteDesktopManager.Managers.ImageManager.LoadConnectionImages(Connection[] connections)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnections()
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnections(Connection[] connectionList)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnections(Connection connection)
at Devolutions.RemoteDesktopManager.Managers.ActionManager.EditConnection(IConnectionSource source)
at Devolutions.RemoteDesktopManager.Managers.SessionMenuManager.cd94813672b0ecea85dc17deccf3b307e(Object c19f185fd70cefc696ba148af1c4faf54, EventArgs cf1018bb83ec7debd818319fd3cb4844e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

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Cordialement,
Stéphane Jourdain

All Comments (5)

Jeff Dagenais

Published 9 years ago

Hello,

What type of data source are you using?

How many entries do you have in your data source?

Do you have a lot of Custom Images? Please post a print screen of your Help -> Diagnostic -> Data Source tab.

Best regards,

Jeff Dagenais

Stéphane

Published 9 years ago

Bonjour Jean-Francois,
En piece-jointe les imprimes écran de la partie Diagnostique.

Stéphane Jourdain

Diag_Politique_Remote Desktop Manager.png

Diag_Source_de_données_Remote Desktop Manager.png

Diag_System_Remote Desktop Manager.png

Jeff Dagenais

Published 9 years ago

Hello,

Could you try to change the offline engine to MCDF in File -> Options -> Advanced.

When this is done, please do a CTRL + Refresh to refresh the local cache.

Let me know if you still encounter OutofMemory errors with this cache engine.

Best regards,

Jeff Dagenais

Stéphane

Published 9 years ago

Hi Jean-Francois,
Even after apply your recommendation, we encountere same problem.

See attachement file below.

Any other idea ?

Best regards,
Stéphane

06-12-2016-OutOfMemoryException-RDM.png

Jeff Dagenais

Published 9 years ago

Hello,

We will continue our investigation through the support mailbox channel. It will be easier to handle those Out of Memory issues that you have with RDM and PVM.

An email will be sent to you in a few moment by replying to the email that you have sent to the support mailbox.

Best regards,

Jeff Dagenais