RDP Sessions are flickering, turning black or randomly shuffles while working
RDP Sessions are flickering, turning black or randomly shuffles while working
Hi,
Since we are using Windows 10 Enterprise as client OS we experiencing a quite annoying bug.
If you have some more sessions open it happens that your active session turn to black screen, or RDM switches randomly to an other session as you can see on attached video.
It seems to me it depends how many sessions are opened in RDM. The more tabs are open the worse it becomes. In the video there are only 7 open taps. Thats enough to reproduce the problem.
If i click into my RDP Session it will works again for some seconds but it will not last very long. Sometimes only some seconds.
Do you have any idea what the reason could be?
I use a HP Elitebook 850 G2 with an Broadwell i5 and integrated GPU from CPU and have 3 FullHD Screens (1 internal, 2 external Screens). Maybe its an IntelHD Driver issue. But tested all available versions.
https://www.youtube.com/watch?v=Gq4WjJOiQpk
EDIT:
Sessions to Windows 2012 R2 seems to be more affected than to Win2k8.
Due to performance issues we are using 16Bit color instead of 32Bit.
All Comments (43)
Hello,
Could you give a try RDM 12.
You can download this version here - https://remotedesktopmanager.com/Home/Download
Best regards,
Jeff Dagenais
I remember something similar that we fixed during the RDM 12 beta.
Regards
David Hervieux
Good Morning,
Thanks for reply. Sounds really good. Unfortunately I found out that our license upgrade subscription ended at 1st August. Dooh!!!
And my responsible colleague is out of office ATM.
If I order a trial license, will the whole database get's upgraded and all our customers work with the trial version or does this only affects my client?
If case 1 will apply I must wait till we have the full license.
Many thanks and best regards
Manuel
You could try to create a local data source and test it with a RDM 12 trial installed side by side. I'm suggesting this to avoid the trouble of upgrading if your issue is not fixed after all.
What do you think?
Regards
David Hervieux
Good Morning,
Our site license has been arrived an I upgraded latest build of V12. But unfortunately it becomes worse.
In RDM 11 we had this flickering problem sometimes. But now its permanently.
Hello Manuel,
This is strange. I've never seen anything like that. Do you have any synchronizer running or an auto refresh of your data source? Does it happen if you don't have any connection opened?
Regards
David Hervieux
Hello,
Could you send us your configuration file at support@devolutions.net.
Follow the instuctions in this help topic to send it without your data source configuration.
http://help.remotedesktopmanager.com/howto_configurationfile.htm
Also a screenshot of the display tab of one of your RDP session would greatly help us to reproduce your issue, thank you.
Best regards,
Alexandre Roy
Good Morning,
thanks for your reply.
Attached you will find the requested files.
@David:
AFAIK there is nothing like that installed at my client. And no. If there are no open connections RDM is working fine. If only one connection is open it flickers only sometimes. But the more sessions I open the worse becomes the experience. As you can see on the video 6-8 sessions are enough that working becomes impossible.
best regards
Manuel
What about the synchronizers and the auto refresh?
Regards
David Hervieux