Connection not showing as active when using "Check Is Online" tool with "Connect When Available"

Hello,

What version of RDM are you using?

What type of data source are you using?

Best regards,

Hi Mark,

v 11.7.6.0
Local Data Source

Hello,

The Check Is Online Tool is offered as a background service;
https://help.remotedesktopmanager.com/index.html?background-services.htm

There is also a setting that has to be enabled in the session's properties directly;
https://help.remotedesktopmanager.com/index.html?tools_isonline.htm

There is a slight delay, when the server becomes unavailable, before the connection turns red.

Can you confirm that these options are enabled?

Best regards,

Hi Mark,

I'm not using the background service all I'm doing is clicking on the tool for the connection to test and reconnect me when the server comes back online from a reboot. When I use the tool and reconnect to the server the status of the connection never changes to show it being in a connected state.

Hello,

Would it be possible for you to make a short recording of that behavior? There's a tool in Help called record to help you.

You can send it to support@devolutions.net .

I just want to see if I'm missing something when the reconnect succeeds.

Best regards,

Just sent

Hello,

Thank you so much for the video!

We have been able to reproduce your issue.

A ticket has been submitted to our engineering department.

Regrettably, the Support Department cannot provide an exact release date as the full process (Build – Quality Assurance – Release) is out of our control.

Best regards,

Hi Mark,

No problem at all, it's not a critical issue, but I wanted to make sure I mentioned it.

Hello,

With our latest update (12.0.4.0) it is working fine.

Can you confirm?

You can download it here;
https://remotedesktopmanager.com/Home/Download

Best regards,